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When will my pre-order arrive?

We aim to get pre-orders with you in time for launch day, however, we can’t control courier delays. Our orders ship up to 5pm the day before release, you will receive a confirmation email when this happens.
 
Orders placed in-store can be collected from the release date, and will be reserved for up to 48 hours. Some of our stores offer a midnight launch, meaning you can get the game as early as possible! Click here to find out more.
 

GAME Tech Support

Do you require help setting up your console or device? Please find our interactive guides HERE!

If you are still having trouble, please visit our GAME Tech Support page for further information.

 

Where is my order?

If your order has been shipped using Royal Mail untracked service, please allow 5 working days (not including Sundays, National and Bank holidays) from dispatch for UK deliveries and 21 days for international orders.
 
For orders shipped via our tracked services, Hermes and DPD, you can use the link below that applies to track your order.
 
Orders worth £75-£149.99 – Hermes
 
Orders worth over £150, or with upgraded delivery – DPD