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Call of Duty WWII Preorder Information

Q: When will I receive my Call of Duty WWII Beta Code?
A: You will receive the beta code via email within 14 days of placing your pre-order.
The launch date of the beta has not yet been confirmed, and you will receive your redemption code to register before it begins.

*Please note: BETA not available for PC format

Q: When Will I receive my FREE Poster?
A: You will receive your FREE Poster within 14 days of placing your pre-order.

Q: I’ve pre-ordered the STANDARD edition of Call of Duty: WWII online and I want to upgrade it to the PRO edition. How do I do this?
A: No problem!

Firstly, we don’t take any payment for items pre-ordered online until up to 7 days before it is released. So we would recommend placing a new pre-order of the PRO edition first, then follow the steps below. Note: If you are not signed up to a GAME account already, we highly recommend doing so when making future pre-orders as it makes it a lot easier for you to track and amend pre-orders.

If you ordered online with a GAME account:
1. Sign in to your account
2. Select “My Orders
3. Find the order and click “Order Details
4. Under the image of the product, click “Cancel this Product
5. DONE. You will not be charged for this pre-order.

If you do not have a GAME account:
Please email us instruction to cancel your pre-order along with the order number to This cancellation will be processed within 10 working days.

GAME Tech Support

Do you require help setting up your console or device? Please find our interactive guides HERE!

If you are still having trouble, please visit our GAME Tech Support page for further information.


How do I contact you?

Our Customer Service Team is available from 8am – 8pm Monday to Saturday and 10am – 5pm on Sunday please see the contact details on the left-hand side for further details.

Remember we have over 300 stores open too!


When will my pre-order arrive?

We aim to get pre-orders with you in time for launch day, however, we can’t control courier delays. Our orders ship up to 5pm the day before release, you will receive a confirmation email when this happens.
Orders placed in-store can be collected from the release date, and will be reserved for up to 48 hours. Some of our stores offer a midnight launch, meaning you can get the game as early as possible! Click here to find out more.