Can I return items online?

If you are looking to return an item purchased from a Marketplace seller, you can find all the information required here.

Items bought from GAME online can be returned as long as they are still in their sealed packaging. You’ll need to include your order number, reason for return, and whether you want a refund or exchange within the packaging. For unwanted returns, you will be responsible for the shipment and cost of shipping.

Returns should be sent to:

Game Retail Limited
Unity House
Telford Road
RG21 6YJ

Please note:

  • We are unable to refund postage and packaging costs incurred for returning unwanted products for international or UK orders.
  • Items bought as part of bundle deals (including 3 for 2, hardware and software packs) if returned separately, will result in the full price being charged for other items in the special offer. Your refund will be adjusted accordingly. This includes digital and download copies of games and movies.
  • Payments made using a physical gift card at GAME.CO.UK will be refunded as an eVoucher, which will be emailed to you.
  • Please remember to obtain Proof of postage from the Post Office (At no extra cost to yourself)
  • Please allow up to 10 working days for your return to be processed and refund credited to your account.


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