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Download FAQs

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Download FAQs

Where is my Download Code?

Please be aware that download orders, like any other orders, are subject to authorisation checks, so there may be a delay in sending your activation email. If your code has not been delivered after 24 hours from the point of purchase please Contact Us with your order number or the email address you used when placing More info…

How can I cancel my download?

If you contact our Customer Service team we will be able to cancel your download order at any point before payment is taken and the code sent. Please note: Once payment has been taken we will not be able to cancel the order.

Can I get a refund on my download?

Once you have completed your purchase of a downloadable item, we can’t issue a refund. This is because receiving your activation email is similar to opening a physical box. As such we can’t issue refunds based on your inability to meet system or regional requirements, or lack of enjoyment while playing the game. This does More info…

What if there is an issue with my download?

If you experience any technical faults during the download purchase or with the file you have downloaded, we would first advise you to contact the publisher of the title as they may be able to help you. Publisher contact information can be found here. If they cannot help, please contact our Customer Service team with More info…

What do I do if my code has already been redeemed or is invalid?

Occasionally Publishers do send us duplicate codes that may have already been redeemed or are invalid, whilst this is a rare occurrence we do ask that you contact the Publisher in the first instance. If your code is for Playstation or Xbox we ask that you contact Sony or Microsoft, respectively, with your code and More info…

I bought a download for an Xbox game but I’ve entered the code and it’s only a monetary value!

If you purchase a download game for Xbox 360 or Xbox One in store or online you will be provided with a code for the amount of Microsoft currency needed to purchase the game through the Microsoft market place. With the way the Microsoft Marketplace works we can’t provide a direct link or download of the game More info…

Can I buy download items in store?

Yes, you can buy download items in store. These range from points and credit for your console to full games for you to enjoy, and you will receive your digital code on your receipt. For full details visit your local store.

Are download codes for use only in the UK?

Any download games, subscriptions or add-ons on Xbox LIVE or PC at GAME.co.uk are for use in the United Kingdom. While they may work in other countries we cannot guarantee that all will. PlayStation Network download games, subscriptions and add-ons will only work in the UK. Please note regional compatibility will not be accepted as a reason More info…

Why are Download prices not the same as the physical product?

The price we charge for titles depends on the price we get from the publishers. If a publisher is able to offer us a promotional price we will be able to lower the price for customers. Due to our close relationship with many publishers we are often able to lower the price on hard copy More info…

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