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Instore FAQs

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Instore FAQs

Where is my local store and how do I contact them?

If your looking for your closest GAME store and its opening hours, all you’ll need to do is use our Store Finder. Our stores are front facing with an emphasis on customer service; as such we aren’t always there to answer the phone! Due to this we are no longer able to provide individual store contact numbers. If More info…

Are prices the same in store and online?

Our prices may differ between stores and online. In store and online products are subject to different variables and conditions however we do endeavor to keep them as close together in price. We do also on occasion have in store or online only offers which do not extend to the other alternate store. Please note: More info…

What is GAME’s in-store return policy?

Purchases made in store can be returned to any of our stores but cannot be returned to GAME via post. Any product (excluding gift vouchers/gift cards/digital download codes) may be returned for refund or exchange within 28 days of the purchase date, providing that the seal remains unbroken. Please ensure you have a valid receipt/proof More info…

Something I bought in a GAME store has broken, can you replace it?

Regardless of what you are looking to return you will need the original receipt or reward card used, you will also need any relevant credit/debit cards used for the purchase. The faulty product does not need to be in its original packaging but we will need all necessary components (cables, controllers, etc.). You can return More info…

Can I return an online purchase in-store?

You can indeed return goods bought online to your nearest GAME Store. When returning an item to store, you must have the original invoice supplied with your product, and also have your credit or debit card used for the original purchase with you for the Store to process the refund. If you purchased a ‘bundle deal’ More info…

How can I pre-order a product?

Pre-ordering products from us could not be simpler, whether you would like to do so in-store or online. If you’d like to pre-order something in-store all you’ll need to do is visit the store in which you’d like to place the order with your GAME Reward Card. Your pre-order will be ‘locked’ to that store More info…

What’s the difference between preowned and new?

All our pre owned products have been traded in by fellow gamers, but you can be assured that the quality of all our pre owned games and consoles will meet the standards you would expect when buying from us. For starters, we only accept trade-ins of an acceptable quality, and both games and consoles are More info…

Can I place an order in-store for delivery to my home address?

Yes, if the store does not have the item you are looking for they can place an online order for you. This can be delivered either to the store or your home address. For more information please visit the store in which you would like to place the order.

Can I trade in my games and hardware?

GAME accepts most consoles, games and gaming accessories. However, trade-in items are always at the discretion of the Store Manager. We are not able to offer trade-in valuations online; however, you can use our trade-in price checker here or on our mobile app. We will offer in-store credit, which may be placed on a GAME gift More info…

Will GAME beat any competitors’ trade-in price?

GAME stores will beat any trade-in price offered to the general public by a local competitor by £1, within a one mile radius and within a 24 hour period. This excludes trade-in prices offered via email or online. Trade-in offers are open to members of the public only and GAME reserves the right to refuse any More info…

Do GAME price match local retailers?

We currently offer a price match with the following retailers: CEX WHSmith HMV Unfortunately we do not offer a price match guarantee with: Supermarket’s PC World Argos The price guarantee covers brand new products within the same town, but not to products that are offered via mail order or purchased online. The product must be More info…

Do GAME offer an extended warranty for consoles?

Yes we do! If you decide not to purchase an extended warranty at the same time as your console or if you bought your console online, visit any GAME store with the original receipt or invoice within 30 days of the original date of purchase. Provided your console is still in good working order (you More info…

Can I get my disc repaired in store?

Yes, we offer a disc repair service in our stores; this is at £2.99 per disc or 3 for £5. Alternatively, if you want to trade the game in the cost lowers to £1. We’re able to repair CD’s, DVD’s and BluRay’s along with game discs and the waiting times for your repair will range More info…

Do GAME offer a warranty for discs?

When purchasing any game with us online or in-store, you will be offered a choice of whether or not to add Disc Care. This is a one year warranty which will cover the costs of any repairs needed for that individual disc, meaning that you will not need to pay out every time your disc More info…

How do I get a Reward Card?

The GAME Reward scheme is now available via the GAME Reward App on selected smart phones. Details on how to download the app can be found here. Alternatively, you can still register for a card online or in-store. If you have lost your GAME Reward card and require a replacement, please visit your local store where your details can be transferred to More info…

How many Reward points do I have?

You can ask for an update on your Reward balance any time that you are in store, simply by presenting your Reward card. Alternatively if you have linked your Reward card to your GAME online account you can simply log in online to see how many points you have and how much that translates to More info…

My Reward Card points were not added, can you help?

Of course we can! As long as you retain your original proof of purchase (the receipt/order number) and are able to send us all the details, we’ll double check your reward card to make sure the points are added. For in-store purchases, it would be easier if you are able to send us an image of More info…

What is the GAME Reward App? How do I get it?

Our GAME reward scheme is a great way to get even more out of shopping with GAME. It gives you points on everything you buy in-store and online and all purchases made that are linked to your Reward account will be logged into your transaction history. This means that if you lose your receipt all More info…

Where are my points? Why isn’t my Reward Card working?

Please note: Point additions can take up 72 hours to show on your Reward account after point of purchase. If they have not shown on your account after this timeframe please get in contact through customer services with your Reward and purchase information. If you have not used your Reward card (or app) in 18 More info…

How do I use my GAME gift card?

GAME Gift Cards can be used in full or part payment of absolutely any products available in GAME stores in the UK and our online store (except GAME concessions within department stores). The purchase price of the chosen product(s) will be deducted from the balance on the Gift Card. Please note: Gift Cards cannot be used in More info…

Help! I’ve lost my Gift Card!

If you use your reward card at the time of purchasing your Gift Card it will keep a record of the Gift Card number, otherwise we do suggest keeping a personal written note of the number in case of loss or theft. If your GAME Gift Card is lost, stolen or in general unusable conditions (where More info…

My preowned console purchase came with the wrong controller!

We cannot guarantee that all pre owned consoles will be as advertised when new. As with mint hardware, we ensure that consoles come with a controller and all the cables you need to get going however there is the possibility of the controller being a third party controller rather than branded to the console. We More info…

Do preowned games include extra content?

We can’t guarantee that any code’s left in the box by the previous owners will still be valid. As these are one time use codes and we are not supplied with a surplus we aren’t able to test and replace them. Unfortunately this means that we cannot guarantee you will get any extra content with More info…

GAME’s 12 Month Warranty

At GAME we provide a 12 month warranty on all our products as standard, this warranty will cover your goods in the event of a manufacturing defect. If your game, console or accessory does develop a faulty within these 12 months please contact our Customer Services who will be able to look into the issue and More info…

Store Events & More

Our GAME stores run a number of promotional events throughout the year, from Store Lock-Ins, Midnight Launches and Store ‘Fun’ Events. For information on any of our store events throughout the UK, check our Store Events page.

Our policy on the sale of age rated goods.

As a responsible retailer, should a staff member have any doubts as to the customer’s age then we would expect them to request ID, if no ID is available then the sale will not be completed.

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