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Online FAQs

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Online FAQs

Online Trade In Terms and Conditions

Online Trade-In Terms and Conditions   To complete your Trade-In please read the terms and conditions of the GAME.co.uk online Trade-In Programme, which are below, and accept them before clicking Finish. To participate in the Programme, you must: Send your products only from within the United Kingdom. Have a billing and physical address located in More info…

Where Is My Order?

Where is my order number? When you complete an order at GAME.co.uk, you will be taken to a confirmation screen, which amongst other things presents an Order Number. This order number will also be in the confirmation email sent out to you once payment has been processed (this can take up to 24 hours). If More info…

What can I use to pay online?

We accept most major credit and debit cards apart from American Express as well as PayPal and GAME gift cards and Reward card points for online purchases. These can be used for any online transaction, including games, consoles, accessories and digital download items.   Relevant articles; How do I use my GAME gift card? Using More info…

Can I purchase online as an international customer?

Of course! We are however unable to ship orders outside of the UK and Ireland over 1000g. This includes all hardware orders. Download codes can also only be guaranteed to work in the UK and you will need to talk to the publisher to check whether the code will work in your region, before purchase, More info…

What are my delivery options?

Free UK Delivery means you won’t pay a penny for any orders within the UK! To qualify for Free UK Delivery your order must be shipped to a delivery address within the UK. Make sure “UK Free Delivery – 2 business days” is selected in the delivery option menu in the Checkout. All orders being More info…

How do I upgrade my delivery?

It’s very easy to upgrade your order to our Express Delivery service. During the checkout process, there will be a section marked “Delivery Options” – here, you simply need to tick the box for “Express UK Delivery – 1 working day – £4.95″. This will ensure that your order goes on our fastest service, delivered by the More info…

My online order is faulty, how do I return it for a replacement or refund?

PLEASE NOTE: We cover all faulty Software for up to 3 months from the date of purchase and all Hardware (new or preowned) for 12 months. Please send the product(s) to the freepost address below and include your order number and Returns Authorisation number which is F001.  Please state if a refund or replacement is More info…

How do I return an unwanted online order?

If you wish to return an item that is still sealed and in mint condition, please post it, in its original packaging and order number, to: Returns Game Retail Limited Unity House Telford Road Basingstoke Hampshire RG21 4YJ Alternatively, you can return goods bought online to your nearest GAME Store. When returning an item to More info…

When will a particular item come back in stock on your website?

Unfortunately once an item has gone out of stock we cannot offer it again, through preorder etc, until the item is back in stock. However you can sign up for a stock alert of the particular product, where the option is available. Stock Alerts will email you when an out-of-stock product has come back into More info…

How can I pre-order a product?

Pre-ordering products from us could not be simpler, whether you would like to do so in-store or online. If you’d like to pre-order something in-store all you’ll need to do is visit the store in which you’d like to place the order with your GAME Reward Card. Your pre-order will be ‘locked’ to that store More info…

Are prices the same in store and online?

Our prices may differ between stores and online. In store and online products are subject to different variables and conditions however we do endeavor to keep them as close together in price. We do also on occasion have in store or online only offers which do not extend to the other alternate store. Please note: More info…

Why should I make a GAME online account?

Some of the benefits of creating a GAME online account are that you will be able to check your Reward Points at any time, store Personal Details to make the Checkout process easier and change Contact Details at the touch of a button. You will also be able to view past as well as current orders in More info…

How do I manage my delivery address on my GAME account?

The Delivery Addresses page allows you to tie address details to your GAME account, which you can then use for future purchases. You can add an address in two ways. Enter an address at Checkout while you are signed in to your GAME account, and it will be added to your Address Book. Alternatively, you More info…

How do I manage my payment cards on my GAME account?

Adding a Payment Card to your GAME account saves you the time and hassle of entering your card details every time you enter the Checkout process. How do I add a Payment Card to my account? You can add a Payment Card to your GAME account by saving the card details you enter at Checkout, More info…

If I forget to logout of my Account, will people be able to use my card details?

Absolutely not while we do have credit card detail storage in the system, we do NOT store your Security Number. As such, no-one will be able to pay for items with your card unless they physically have your card in front of them.  

I’ve forgotten my Password and am unable to Login to my GAME account

  No problem. If you fail to login though the wrong password 6 times your account will be locked and as such we will need to unlock the account as well as rest the password. If you contact us through our online Customer Services with the e-mail address of the account we can request for More info…

Someone has shared their Wish list with me, how do I use it?

If someone has shared their Wish List with you, this is what you can do! Buy a product from a Wish List If you would like to buy a product from your friend’s Wish List select the ‘Add to Basket’ button next to the relevant product. This will add the product to the Mini Shopping More info…

GAME’s 12 Month Warranty

At GAME we provide a 12 month warranty on all our products as standard, this warranty will cover your goods in the event of a manufacturing defect. If your game, console or accessory does develop a faulty within these 12 months please contact our Customer Services who will be able to look into the issue and More info…

Do GAME offer a warranty for discs?

When purchasing any game with us online or in-store, you will be offered a choice of whether or not to add Disc Care. This is a one year warranty which will cover the costs of any repairs needed for that individual disc, meaning that you will not need to pay out every time your disc More info…

How do I get a Reward Card?

The GAME Reward scheme is now available via the GAME Reward App on selected smart phones. Details on how to download the app can be found here. Alternatively, you can still register for a card online or in-store. If you have lost your GAME Reward card and require a replacement, please visit your local store where your details can be transferred to More info…

How many Reward points do I have?

You can ask for an update on your Reward balance any time that you are in store, simply by presenting your Reward card. Alternatively if you have linked your Reward card to your GAME online account you can simply log in online to see how many points you have and how much that translates to More info…

Where are my points? Why isn’t my Reward Card working?

Please note: Point additions can take up 72 hours to show on your Reward account after point of purchase. If they have not shown on your account after this timeframe please get in contact through customer services with your Reward and purchase information. If you have not used your Reward card (or app) in 18 More info…

What is the GAME Reward App? How do I get it?

Our GAME reward scheme is a great way to get even more out of shopping with GAME. It gives you points on everything you buy in-store and online and all purchases made that are linked to your Reward account will be logged into your transaction history. This means that if you lose your receipt all More info…

My preowned console purchase came with the wrong controller!

We cannot guarantee that all pre owned consoles will be as advertised when new. As with mint hardware, we ensure that consoles come with a controller and all the cables you need to get going however there is the possibility of the controller being a third party controller rather than branded to the console. We More info…

Do preowned games include extra content?

  We can’t guarantee that any code’s left in the box by the previous owners will still be valid. As these are one time use codes and we are not supplied with a surplus we aren’t able to test and replace them. Unfortunately this means that we cannot guarantee you will get any extra content More info…

Help! I’ve lost my Gift Card!

If you use your reward card at the time of purchasing your Gift Card it will keep a record of the Gift Card number, otherwise we do suggest keeping a personal written note of the number in case of loss or theft. If you’re GAME Gift Card is lost, stolen or in general unusable conditions (where More info…

How do I use my Wish List?

Your Wish List is where you put all the products you’re most excited about. Here you can keep track of the gaming goodies you’re planning to buy, or share them with friends and family so they can get you the perfect present! You can manage your List by removing titles, putting them in order, and More info…

Pricing & Availability

Our prices are intended to be competitive in respect to other websites selling a similar product range. Every week we compare our top chart titles against other websites to ensure we continue to bring you great prices. For this reason there may be differences between prices on this site to those in our store chain, More info…

How do I contact you guys directly?

If you have a question or quibble about your order, your account, or any of our services, we should have the answer for you within our help pages. But if you can’t find the answer you’re looking for, our Customer Service teams are happy to help you. We do not currently have a telephone service for More info…

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Game Retail Limited. trading as GAME.co.uk - Company Registration No: 7837246 - Company Registered in England Registered Address: Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ