We want you to enjoy using your new games console for years to come. Your manufacturer’s product guarantee provides cover for mechanical and electrical breakdown but will be limited to a year and may not cover parts or breakdown through mishap.
One of the best ways of protecting your console now and in the future is with a Console care plan; providing peace of mind should the worst ever happen.
- Protection against breakdown or mishap
- We’ll fix or replace/ provide vouchers towards replacement
- All parts, labour and call out charges covered
- Unlimited repairs
- Original controller supplied with console protected.
|Protection against breakdown
Whether it’s a disc stuck in your games console or freezing, if your games console goes on the blink, we’ll fix it.
|Protection against mishap
We don’t expect you to wrap your games console in cotton wool. If your product suffers a mishap, we’ll fix it.
|You won’t pay a penny more
No expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.
|We’ll fix or replace with new
If we are unable to fix it, you could receive a replacement of the same or similar specification or GAME vouchers towards a replacement
There’s no limit to the amount of repairs you can have, we’ll always be there to help.
|Help & advice
From firmware issues to cable dilemmas, our Tech Support team of experts at our UK based Contact Centre are on hand to take your calls.
How much does it cost?
Are replacements unlimited?
There’s no limit to the amount of repairs you can have. However, if we provide you with replacement equipment or vouchers, your plan will cease.Read more
Can I cancel my console care?
Your CONSOLE CARE plan can be canceled within 45 days of purchase, and you’ll receive a full refund, provided you have not used any services under the plan.Read more
Can Anyone buy GAME care service plans?
GAME Care plans are only available to persons over the age of 18 years of age who are residents I the UK. Persons under the age of 18 years of age will need a parent or guardian to take out the plan on their behalf.Read more
What happens if I’ve lost my paperwork?
Not a problem. If you do not have your proof of purchase, our in-store teams or customer services advisors will be able to review your purchase history on your GAME reward account.Read more
Once my repair is approved, what is the procedure?
Once the repair has been approved, we’ll advise you of the contact details for our engineer.
You will have to arrange and pay for the packaging of the product, but we will pay for the postage (or we may arrange for a courier to collect your product). While not a requirement, it is recommended that you use the product’s original packaging.Read more
What information do I need to provide when making a claim?
Before you call, we recommend you have your Care Plan agreement or reference number to hand as you will be asked for the reference and to confirm the name and address on your agreement. We will then ask for details of the fault or damage to the product so we can diagnose the problem
If we cannot resolve the issue over the phone, your product will be sent to our repair center in Newark where our engineers will access and repair the product.Read more
Aren’t items already covered under my home insurance?
This question depends entirely on the terms of your home insurance. Care Plans are repair/replacement service agreements and not insurance. We do NOT cover for loss or theft. In general, home insurance will cover theft and mishap but not mechanical breakdown. Also, there is usually an excess charge on a home insurance to any claims made. We do NOT charge any excess on any of the benefitRead more
Why do I need a Care Plan when I have a manufacturer’s guarantee?
A Care Plan protects your product against mishaps and includes all parts, labour and callout charges. A manufacturer’s warranty does not cover for mishaps, only mechanical breakdown. Un-repairable items: A Care Plan will provide GAME vouchers to the value of a like-for-like replacement.Read more
Will the Care Plan protect me if I drop my product?
Yes, our Care Plan will cover mishaps. Damage caused by neglect, misuse or abuse of the product is excluded.Read more
Can I renew when my Care Plan ends?
Once an agreement is coming to an end, we will send a letter around 6 weeks before it’s due to expire. We will include a quote for a 12-month extension. This will happen every year until the plan in no longer required.Read more
Can I pay monthly?
Yes, we offer the option to pay monthly by direct debit. This is a continuous monthly payment until such time you decide to cancel.
For information on Monthly Console care or Monthly Tablet & PC Care, please contact your local store.
What does a Care Plan protect my product against?
Your product is protected against mechanical breakdown or damage through mishap (other than cosmetic) and includes all parts, labour and callout charges.Read more
Are there any excess charges?
No, we have no excess charges.Read more
How long does it take for my product to be repaired?
We will strive to repair all items within the 7 working day. Repairs may be completed well within the timescale if parts are readily available. If parts need to be ordered through the manufacturer or other suppliers it may take longer.Read more
Important information about Console care
Your CONSOLE CARE plan can be canceled within 45 days of purchase, and you’ll receive a full refund, provided you have not used any services under the canceled.
If we provide you with replacement equipment or vouchers, your plan will cease.
All you’d have to pay are applicable delivery charges and any remaining monthly payments.
You should be advised that extended warranties are available from other high street outlets, insurance companies and other providers. Cover may also be available for limited periods on some appliances from your credit card provider. Some household contents insurance policies offer cover for accidental damage, fire or theft. You may, however, find that an excess is payable and a claim may affect the cost of the subsequent insurance premiums.
Terms and conditions for your console care plan
PLAN TERMS AND CONDITIONS It is important for your benefit and protection that you read these terms and conditions. These terms and conditions, and any changes we notify you about (at renewal or otherwise), form your agreement with us. We intend to rely on the terms and conditions set out in this document. Definitions…Read more