Delivery

From dispatch to expected delivery times, postage options to countries delivered to, get all the info you need here.

We offer FREE delivery on all UK orders, plus competitive postage costs on EU and international shipping on orders fulfilled by GAME. All orders (including digital downloads) are subject to authorisation checks by our accounts team before processing. This may delay dispatch, or could result in your download code being sent the next working day.

See all the reasons to shop at GAME

Related FAQ's

UK Delivery Options

Get FREE delivery for all UK orders! This includes tracked express delivery for orders over £150, or upgrade your delivery option for a small price.

 

Service Type
Delivery Type
Delivery Time
Cost

Shop Online,
We Deliver

 

Standard

(Royal Mail up to £74.99 or
Hermes £75-£149.99)

2-3 working days
FREE

1st Class Upgrade

(Royal Mail 1st Class)

1-2 working days
£0.50

Next Day*

(DPD Tracked)

1 working day**

£3.95

or FREE on orders over £150

Saturday

(DPD Tracked)

Order between Thursday 4pm and Friday 1pm

£9.00

Sunday

(DPD Tracked)

Order between Thursday 4pm and Friday 1pm

£9.00
Shop Online,
You Collect

Click & Collect

(pay online, delivered to store)

1-2 working days
FREE

Click & Reserve

2 hours from order
FREE
Shop In-Store,
We Deliver

Order in Store

(home or store delivery)

2-3 working days
FREE
Shop GAME Marketplace
For items ordered from Marketplace sellers, please refer to their specific delivery types, times & cost

Small Print
-Order before 1pm for same day dispatch, Monday to Friday, except on Bank Holidays.
-Digital purchases are excluded from the total order value.
-All delivery times are estimated lead times and are not guaranteed.
-Working day definition: Monday-Friday (Excludes Weekends and Bank Holidays)

*Orders placed after 1pm Friday to 1pm on Monday will be dispatched on Monday, except on Bank Holidays, where the order will be dispatched on the next working day. See table below for more details.

Next Day and Click & Collect arrival days

Day ordered Order by: Dispatched: Get it:
(Estimated)
Monday (Order placed before 1pm) Monday Tuesday
(order placed after 1pm) Tuesday Wednesday
Tuesday (Order placed before 1pm) Tuesday Wednesday
(order placed after 1pm) Wednesday Thursday
Wednesday (Order placed before 1pm) Wednesday Thursday
(order placed after 1pm) Thursday Friday
Thursday (Order placed before 1pm) Thursday Friday
(order placed after 1pm) Friday Monday
Friday (Order placed before 1pm) Friday Monday
(order placed after 1pm) Monday Tuesday

 

**Please note, the following areas will usually take 2 working days for the DPD tracked service:
Scottish Highlands & Offshore Islands AB36-38, AB55-56, FK17-99,  HS1-99, IV1-99, KA27-28, KW1-99, PA20-99, PH15-99, ZE1-99
Isle Of Man IM1-99
Isles of Scilly TR21-25
Channel Islands JE, GY
Dublin D1-99
Northern Ireland BT1-99
Read more

International delivery options

Delivery location Cost Time
Western Europe (Untracked) £2.95 per order 5 to 7 working days
Eastern Europe (Untracked) £2.95 per order 5 to 9 working days
North America (Untracked) £4.95 per order 7 to 9 working days
Central & South America (Untracked) £4.95 per order 7 to 10 working days
Middle East (Untracked) £4.95 per order 7 to 11 working days
Far East & Australasia (Untracked) £4.95 per order 7 to 11 working days

Please Note: All delivery times are estimated lead times and are not guaranteed.
 
For a full list of countries, we ship to please click here.

Please note:
– We are unable to ship orders weighing over 2kg outside of the UK. This includes all hardware orders.
– We do not ship to PO Box addresses.
– Standard VAT is charged, where applicable, on all orders shipped. You are responsible for claiming back any VAT that you feel is due to you from your local tax or customs office

*Please note these delivery times are lead times and are not guaranteed.

Read more

How do I track my order?

Orders shipped with Hermes (orders valued £75-£149.99) or DPD (orders over £150 or upgraded delivery) can be tracked using the Consignment Number you should have received.
 
For DPD please Click Here
 
For Hermes please Click Here
 
If you’ve selected Royal Mail or International Royal Mail, you won’t be able to track your items. You can still check our order status by logging in to your account here, or clicking the link in your order confirmation email.

Read more

What happens if my order has not arrived?

Before contacting GAME to report a lost order or late delivery, please follow the steps below:
 
1. Have you checked on the status of your order using our Order Tracking system?
2. Has it been 5 working days, not including Sundays (or 21 days for international orders) since your order was despatched? See our Terms and Conditions of sale.
 
Please note with Pre-orders we need to allow 10 working days from release date.
 
In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (depending upon product availability). Please be aware that you must contact us within 60 days of the despatch date of your order if it hasn’t arrived via the postal service. Unfortunately claims for lost in transit orders after this time cannot be accepted.
 
What Next?
If the required number of working days has elapsed please contact Customer Services.
 
Special Deliveries
Orders shipped via courier require the customer’s signature upon delivery and cannot be released by the driver without this.

Read more

When will my pre-order arrive?

We aim to get pre-orders with you in time for launch day, however, we can’t control courier delays. Our orders ship up to 5pm the day before release, you will receive a confirmation email when this happens.
 
Orders placed in-store can be collected from the release date, and will be reserved for up to 48 hours. Some of our stores offer a midnight launch, meaning you can get the game as early as possible! Click here to find out more.
 

Read more

How much does GAME Marketplace delivery cost?

Delivery costs for GAME marketplace will vary depending on which option you choose.
 
When checking the price of the item you want to buy, the cheapest option will be automatically selected for delivery.
 
If signed for or next working day delivering is available, you’ll be able to select this during checkout.

Read more

Can I get my order delivered to another address?

Sure! As long as your order is under £1,000 you can change the delivery address during the checkout process. Orders above this amount can only be sent to the billing address of the card used.

Read more

What do I do if something is missing from my parcel?

Sometimes orders can be sent in two separate packages. Please contact our Customer Service team for assistance in locating your missing items.

Read more

When will my order be shipped?

Orders placed before 1pm are usually despatched the same day unless it is a Bank Holiday or Sunday. Orders placed after 1pm will be despatched the next working day.
 
Please take note of our carriers business/working days.
 

Delivery service Business/ working day
Royal Mail Monday – Saturday
Hermes Monday – Saturday
DPD Monday – Friday
Nightline (ROI & Northern Ireland) Monday – Friday

 

Read more

What does next business day mean?

Business days can differ by courier, and this can impact how soon you should expect your order to arrive, as well as how quickly we can offer a resolution for undelivered orders.
 
Business or working days do not include Sundays or bank holidays but may include Saturdays.

Read more

What do I do if I receive the wrong product?

If you receive the wrong item in your order, please contact our Customer Service team. Make sure you have your order number, item(s) being returned, and item(s) you were expecting at hand. A member of the team will give you the details needed to return the incorrect items free of charge.
 
Unfortunately, our GAME stores are not able to process incorrect online orders, they must be returned via post.

Read more

Which countries do GAME ship to?

United Kingdom:
 
England, Scotland, Wales, Northern Ireland, Channel Islands, Islands of Scotland, Falkland Islands, Isle of Man, Isles of Scilly.
 
 
Europe:
 
Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkmenistan, Ukraine, Uzbekistan.
 
 
North, Central and South America:
 
Anguilla, Antigua and Barbuda, Argentina, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Canada, Caroline Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, Uruguay, Venezuela, Virgin Islands (British), Virgin Islands (U.S.), Wake Island.
 
 
Middle East, Far East, Africa, Australasia and Rest of the World:
 
Aden, Afghanistan, Ajman, Algeria, American Samoa, Admiralty Island, Andaman Island, Angola, Anjouan Island, Aruba, Ascension Island, Australia, Bahrain, Bangladesh, Banks Islands, Basutoland, Benin, Bhutan, Bismarck, Bonair Island, Botswana, British Antarctic Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Rep., Chad, China, Christmas Island, Cocos Islands, Comoros, Congo (Dem. Rep.)Congo Rep., Cook Islands, Coral Sea Island, Curacao Island, Daman and Dui, Danger/Pukapuka, Deira, Djibouti, Dubai, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fanning, Fernando Po Island, Fiji, Formosa Island, Fujairah, Gabon, Galapagos, Gambia, Ghana, Gilbert, Governor Island, Guam, Guinea, Guinea-Bissau, Gwadur, Heard Island, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jadu, Japan, Jordan, Juan Fernandez Isl., Keeling Islands, Kenya, Kinmen Island, Kiribati, Kuwait, Labuan, Lakshadweep Islands, Laos, Lebanon, Lesotho, Liberia, Libya, Line Island, Lord Howe Island, Lucayes, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives Islands, Mali, Maluku Islands, Manahiki, Mariannes Islands, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Hebridean Isl., New Zealand, Nicobar Islands, Niger, Nigeria, Niue/Savage Island, Norfolk Island, North Korea, Northern Cyprus, Nossi-Be, Ocean Island, Oman, Pakistan, Palau Islands, Palestine, Papua New Guinea, Pemba Island, Penghu Islands, Penrhyn/ Tongareva, Philippines, Phoenix Islands, Pitcairn, Puerto Rico, Qatar, Rodrigues Island, Russia, Rwanda, Ryukyu Island, Saba Island, Saint Helena, Sainte-Marie Island, Saint-Eustatius, Saint-Martin, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Society Islands, Socotra Islands, Solomon Islands, Somalia, South Africa, South Korea, Sri Lanka, Sudan, Swaziland, Syria, Taiwan, Tanzania, Tasmania, Territory of Ifni, Thailand, Tibet, Timor-Leste, Togo, Tokelau Islands, Tonga, Torres Islands, Tortuga, Tristan Da Cunha, Tunisia, Turkey, Tuvalu, Uganda, UAE, Vanuatu, Vietnam, Washington Islands, Western Sahara, Yapen, Yemen, Zambia, Zanzibar, Zimbabwe.
 
 
Please note: We are unable to ship orders outside of the UK and Ireland over 2,000g (2kg). This includes all hardware orders.

Read more

Leave a Reply

You must be logged in to post a comment.