From dispatch to expected delivery times, postage options to countries delivered to, get all the info you need here.

We offer FREE delivery on all UK orders, plus competitive postage costs on EU and international shipping on orders fulfilled by GAME. All orders (including digital downloads) are subject to authorisation checks by our accounts team before processing. This may delay dispatch, or could result in your download code being sent the next working day.

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Related FAQ's

UK Delivery Options

Get FREE delivery for all UK orders! This includes tracked express delivery for orders over £150, or upgrade your delivery option for a small price.

Service Type
Delivery Type
Delivery Time

Shop Online,
We Deliver



(Royal Mail up to £74.99 or
Hermes £75-£149.99)

3-5 days

1st Class Upgrade

(Royal Mail 1st Class)

1-2 days

Next Day*

(DPD Tracked)

1 day**

or FREE on orders over £150


(DPD Tracked)

Order between Thursday 4pm and Friday 1pm



(DPD Tracked)

Order between Thursday 4pm and Friday 1pm

Shop Online,
You Collect

Click & Collect

(pay online, delivered to store)

1-2 days

Click & Reserve

2 hours from order
Shop In-Store,
We Deliver

Order in Store

(home or store delivery)

2-3 days
Shop GAME Marketplace
For items ordered from Marketplace sellers, please refer to their specific delivery types, times & cost

Small Print
-Order before 1pm for same day dispatch, Monday to Friday.
-Digital purchases are excluded from the total order value.
-All delivery times are estimated lead times and are not guaranteed.

*Orders placed after 1pm Friday to 1pm on Monday will be dispatched on Monday.
**Please note, the following areas will usually take 2 business days for the DPD tracked service: Scottish Highlands & Offshore Islands, Isle of Wight, postcodes: AB30-38, 44-56, FK 17-21, G83, HS1-9, IM, IV1-99, KA27-28, KW, PA20-99, PH17-99, TR21-25, ZE & Northern Ireland postcodes: BT.

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International delivery options

Delivery location Cost Time
Europe (Untracked) £2.95 per order 3 to 5 business days*
USA, Australasia & Rest of the World (Untracked) £4.95 per order 4 to 6 business days*

For a full list of countries, we ship to please click here.
Please note:
– We are unable to ship orders outside of the UK over 1000g. This includes all hardware orders.
– We do not ship to PO Box addresses.
– Standard VAT is charged, where applicable, on all orders shipped. You are responsible for claiming back any VAT that you feel is due to you from your local tax or customs office
*Please note these delivery times are lead times and are not guaranteed.

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How do I track my order?

Orders shipped with Hermes (orders valued £75-£149.99) or DPD (orders over £150 or upgraded delivery) can be tracked using the Consignment Number you should have received.
For DPD please Click Here
For Hermes please Click Here
If you’ve selected Royal Mail or International Royal Mail, you won’t be able to track your items. You can still check our order status by logging in to your account here, or clicking the link in your order confirmation email.

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What happens if my order has not arrived?

Before contacting GAME to report a lost order or late delivery, please follow the steps below:
1. Have you checked on the status of your order using our Order Tracking system?
2. Has it been 5 working days, not including Sundays (or 21 days for international orders) since your order was despatched? See our Terms and Conditions of sale.
Please note with Pre-orders we need to allow 10 working days from release date.
In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (depending upon product availability). Please be aware that you must contact us within 60 days of the despatch date of your order if it hasn’t arrived via the postal service. Unfortunately claims for lost in transit orders after this time cannot be accepted.
What Next?
If the required number of working days has elapsed please contact Customer Services.
Special Deliveries
Orders shipped via courier require the customer’s signature upon delivery and cannot be released by the driver without this.

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When will my pre-order arrive?

We aim to get pre-orders with you in time for launch day, however, we can’t control courier delays. Our orders ship up to 5pm the day before release, you will receive a confirmation email when this happens.
Orders placed in-store can be collected from the release date, and will be reserved for up to 48 hours. Some of our stores offer a midnight launch, meaning you can get the game as early as possible! Click here to find out more.

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How much does GAME Marketplace delivery cost?

Delivery costs for GAME marketplace will vary depending on which option you choose.
When checking the price of the item you want to buy, the cheapest option will be automatically selected for delivery.
If signed for or next working day delivering is available, you’ll be able to select this during checkout.

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Can I get my order delivered to another address?

Sure! As long as your order is under £1,000 you can change the delivery address during the checkout process. Orders above this amount can only be sent to the billing address of the card used.

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What do I do if something is missing from my parcel?

Sometimes orders can be sent in two separate packages. Please contact our Customer Service team for assistance in locating your missing items.

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When will my order be shipped?

Orders placed before 1pm are usually despatched the same day unless it is a Bank Holiday or Sunday. Orders placed after 1pm will be despatched the next working day.
Please take note of our carriers business/working days.

Delivery service Business/ working day
Royal Mail Monday – Saturday
Hermes Monday – Saturday
DPD Monday – Friday
Nightline (ROI & Northern Ireland) Monday – Friday


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What does next business day mean?

Business days can differ by courier, and this can impact how soon you should expect your order to arrive, as well as how quickly we can offer a resolution for undelivered orders.
Business or working days do not include Sundays or bank holidays but may include Saturdays.

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What do I do if I receive the wrong product?

If you receive the wrong item in your order, please contact our Customer Service team. Make sure you have your order number, item(s) being returned, and item(s) you were expecting at hand. A member of the team will give you the details needed to return the incorrect items free of charge.
Unfortunately, our GAME stores are not able to process incorrect online orders, they must be returned via post.

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Which countries do GAME ship to?

United Kingdom:
England, Scotland, Wales, Northern Ireland, Channel Islands, Islands of Scotland, Falkland Islands, Isle of Man, Isles of Scilly.
Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.
French Polynesia, French Southern Territories, Japan, Democratic People’s Republic Of Korea, New Zealand (Aotearoa), Papua New Guinea, Taiwan – Province Of China.
USA & Rest of the World:
Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Barbados, Bermuda, Bolivia, Brazil, Brunei Darussalam, Canada, Cayman Islands, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, French Guiana, Georgia, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Israel, Jamaica, Jordan, Kuwait, Lao People’s Democratic Republic, Madagascar, Mexico, Moldova, Netherlands Antilles, Nicaragua, Oman, Pakistan, Panama, Paraguay, Qatar, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Singapore, St. Helena, St. Pierre and Miquelon, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United States, Uruguay, US Minor Outlying Islands, Virgin Islands (British), Virgin Islands (U.S.), Yemen.
Please note: We are unable to ship orders outside of the UK and Ireland over 1000g (1kg). This includes all hardware orders.

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