From dispatch to expected delivery times, postage options to countries delivered to, get all the info you need here.

We offer FREE delivery on all UK orders, plus competitive postage costs on EU and international shipping on orders fulfilled by GAME. All orders (including digital downloads) are subject to authorisation checks by our accounts team before processing. This may delay dispatch, or could result in your download code being sent the next working day.

We cannot ship products valued over £100 out of the UK. If you are an international customer, please take note that order over £100 will be declined.

See all the reasons to shop at GAME

Related FAQ's

When will my pre-order arrive?

We aim to get pre-orders with you in time for launch day, however, we can’t control courier delays. Our orders ship up to 5pm the day before release, you will receive a confirmation email when this happens.
Orders placed in-store can be collected from the release date, and will be reserved for up to 48 hours. Some of our stores offer a midnight launch, meaning you can get the game as early as possible! Click here to find out more.

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How do I track my order?

Orders shipped with Hermes (orders valued £75-£149.99) or DPD (orders over £150 or upgraded delivery) can be tracked using the Consignment Number you should have received. For DPD please Click Here For Hermes please Click Here If you’ve selected Royal Mail or Asendia for international orders, you won’t be able to track your items. You…

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UK Delivery Options

Get FREE delivery for all UK GAME orders! This includes tracked express delivery for orders over £150 or you can upgrade your delivery options as per the table below.

Delivery charges for our marketplace sellers might apply, please see the individual item for details. If delivery charges do apply they may vary depending on which option you choose. For more information on Marketplace and the Marketplace sellers delivery times please click here

We cannot ship products valued over £100 out of the UK. If you are an international customer, please take note that order over £100 will be declined.

Service Type
Delivery Type
Delivery Time

Shop Online,
We Deliver



(Royal Mail up to £74.99 or
Hermes £75-£149.99)

2-3 working days

1st Class Upgrade

(Royal Mail 1st Class)

1-2 working days

Next Day*

(DPD Tracked)

1 working day**
£3.95 (on orders over £150)

Next Day (pre 10am)*

(DPD Tracked)

1 working day**

Next Day (pre 12pm)*

(DPD Tracked)

1 working day**


(DPD Tracked)

Order between Thursday 3:30pm and Friday 3pm


(DPD Tracked)

Order between Thursday 3:30pm and Friday 3pm
Shop Online,
You Collect

Click & Collect

(pay online, delivered to store)

1-2 working days

Click & Reserve

2 hours from order
Shop In-Store,
We Deliver

Order in Store

(home or store delivery)

2-3 working days
Shop GAME Marketplace
For items ordered from Marketplace sellers, please refer to their specific delivery types, times & cost

Small Print

-Order before 3pm for same day dispatch, Monday to Friday, except on Bank Holidays.
-Order after 3pm Friday to 1pm Sunday for Sunday despatch (DPD & Click & Collect >£100 only)
-Digital purchases are excluded from the total order value.
-All delivery times are estimated lead times and are not guaranteed.
-Working day definition: Monday-Friday (Excludes Weekends and Bank Holidays)

*Orders placed after 3pm Friday to 1pm on Sunday will be dispatched on Sunday (DPD & Click & Collect >£100 only), except on Bank Holidays, where the order will be dispatched on the next working day. See table below for more details.



DPD Next Day and Click & Collect (>£100 only) arrival days


Day ordered Order by: Dispatched: Get it:
Monday (Order placed before 3pm) Monday Tuesday
(order placed after 3pm) Tuesday Wednesday
Tuesday (Order placed before 3pm) Tuesday Wednesday
(order placed after 3pm) Wednesday Thursday
Wednesday (Order placed before 3pm) Wednesday Thursday
(order placed after 3pm) Thursday Friday
Thursday (Order placed before 3pm) Thursday Friday
(order placed after 3pm) Friday Monday
Friday (Order placed before 3pm) Friday Monday
(order placed after 3pm) Sunday Monday
Saturday (Order placed before 3pm) Sunday Monday
(order placed after 3pm) Sunday Monday
Sunday (Order placed before 1pm) Sunday Monday
(order placed after 1pm) Monday Tuesday


**Please note, the following areas will usually take 2 working days for the DPD tracked service:
Scottish Highlands & Offshore Islands AB36-38, AB55-56, FK17-99, HS1-99, IV1-99, KA27-28, KW1-99, PA20-99, PH15-99, ZE1-99
Isle Of Man IM1-99
Isles of Scilly TR21-25
Channel Islands JE, GY
Dublin D1-99
Northern Ireland BT1-99
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International delivery options

Delivery location Cost Time
Western Europe (Untracked) £2.95 per order 5 to 7 working days
Eastern Europe (Untracked) £2.95 per order 5 to 9 working days
North America (Untracked) £4.95 per order 7 to 9 working days
Central & South America (Untracked) £4.95 per order 7 to 10 working days
Middle East (Untracked) £4.95 per order 7 to 11 working days
Far East & Australasia (Untracked) £4.95 per order 7 to 11 working days

Please Note: All delivery times are estimated lead times and are not guaranteed.
For a full list of countries, we ship to please click here.

Please note:
– We are unable to ship orders weighing over 2kg outside of the UK. This includes all hardware orders.
– We do not ship to PO Box addresses.
– Standard VAT is charged, where applicable, on all orders shipped. You are responsible for claiming back any VAT that you feel is due to you from your local tax or customs office

*Please note these delivery times are lead times and are not guaranteed.

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What happens if my order has not arrived?

Before contacting GAME to report a lost order or late delivery, please follow the steps below:
1. Have you checked on the status of your order using our Order Tracking system?
2. Has it been 5 working days, not including Sundays (or 21 days for international orders) since your order was despatched? See our Terms and Conditions of sale.
Please note with Pre-orders we need to allow 10 working days from release date.
In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (depending upon product availability). Please be aware that you must contact us within 60 days of the despatch date of your order if it hasn’t arrived via the postal service. Unfortunately claims for lost in transit orders after this time cannot be accepted.
What Next?
If the required number of working days has elapsed please contact Customer Services.
Special Deliveries
Orders shipped via courier require the customer’s signature upon delivery and cannot be released by the driver without this.

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How much does GAME Marketplace delivery cost?

Delivery costs for GAME marketplace will vary depending on which option you choose.
When checking the price of the item you want to buy, the cheapest option will be automatically selected for delivery.
If signed for or next working day delivering is available, you’ll be able to select this during checkout.

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Can I get my order delivered to another address?

Sure! As long as your order is under £1,000 you can change the delivery address during the checkout process. Orders above this amount can only be sent to the billing address of the card used.

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What do I do if something is missing from my parcel?

Sometimes orders can be sent in two separate packages. Please contact our Customer Service team for assistance in locating your missing items.

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When will my order be shipped?

Orders placed Monday to Friday before 3pm are usually dispatched the same day unless it is a Bank Holiday.
Orders placed after 3pm Monday to Friday will be dispatched the next working day.
Orders placed after 3pm Friday to 1pm Sunday (DPD and Click & Collect >£100 only) are dispatched Sunday.

Please note our estimated delivery times.

To find out more about our delivery times please click here

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What does next business day mean?

Business days can differ by courier, and this can impact how soon you should expect your order to arrive, as well as how quickly we can offer a resolution for undelivered orders.
Business or working days do not include Sundays or bank holidays but may include Saturdays.

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What do I do if I receive the wrong product?

If you receive the wrong item in your order, please contact our Customer Service team. Make sure you have your order number, item(s) being returned, and item(s) you were expecting at hand. A member of the team will give you the details needed to return the incorrect items free of charge.
Unfortunately, our GAME stores are not able to process incorrect online orders, they must be returned via post.

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Which countries do GAME ship to?

United Kingdom:
England, Scotland, Wales, Northern Ireland, Channel Islands, Islands of Scotland, Falkland Islands, Isle of Man, Isles of Scilly.
Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkmenistan, Ukraine, Uzbekistan.
North, Central and South America:
Anguilla, Antigua and Barbuda, Argentina, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Canada, Caroline Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, Uruguay, Venezuela, Virgin Islands (British), Virgin Islands (U.S.), Wake Island.
Middle East, Far East, Africa, Australasia and Rest of the World:
Aden, Afghanistan, Ajman, Algeria, American Samoa, Admiralty Island, Andaman Island, Angola, Anjouan Island, Aruba, Ascension Island, Australia, Bahrain, Bangladesh, Banks Islands, Basutoland, Benin, Bhutan, Bismarck, Bonair Island, Botswana, British Antarctic Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Rep., Chad, China, Christmas Island, Cocos Islands, Comoros, Congo (Dem. Rep.)Congo Rep., Cook Islands, Coral Sea Island, Curacao Island, Daman and Dui, Danger/Pukapuka, Deira, Djibouti, Dubai, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fanning, Fernando Po Island, Fiji, Formosa Island, Fujairah, Gabon, Galapagos, Gambia, Ghana, Gilbert, Governor Island, Guam, Guinea, Guinea-Bissau, Gwadur, Heard Island, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jadu, Japan, Jordan, Juan Fernandez Isl., Keeling Islands, Kenya, Kinmen Island, Kiribati, Kuwait, Labuan, Lakshadweep Islands, Laos, Lebanon, Lesotho, Liberia, Libya, Line Island, Lord Howe Island, Lucayes, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives Islands, Mali, Maluku Islands, Manahiki, Mariannes Islands, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Hebridean Isl., New Zealand, Nicobar Islands, Niger, Nigeria, Niue/Savage Island, Norfolk Island, North Korea, Northern Cyprus, Nossi-Be, Ocean Island, Oman, Pakistan, Palau Islands, Palestine, Papua New Guinea, Pemba Island, Penghu Islands, Penrhyn/ Tongareva, Philippines, Phoenix Islands, Pitcairn, Puerto Rico, Qatar, Rodrigues Island, Russia, Rwanda, Ryukyu Island, Saba Island, Saint Helena, Sainte-Marie Island, Saint-Eustatius, Saint-Martin, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Society Islands, Socotra Islands, Solomon Islands, Somalia, South Africa, South Korea, Sri Lanka, Sudan, Swaziland, Syria, Taiwan, Tanzania, Tasmania, Territory of Ifni, Thailand, Tibet, Timor-Leste, Togo, Tokelau Islands, Tonga, Torres Islands, Tortuga, Tristan Da Cunha, Tunisia, Turkey, Tuvalu, Uganda, UAE, Vanuatu, Vietnam, Washington Islands, Western Sahara, Yapen, Yemen, Zambia, Zanzibar, Zimbabwe.
Please note: We are unable to ship orders outside of the UK and Ireland over 2,000g (2kg). This includes all hardware orders.

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