Click & Reserve

GAME has now introduced Click and Reserve, which means that on selected items you can reserve that product in your chosen GAME store.

Related FAQ's

What do I do if I don’t receive an email or text for my reservation?

If you didn’t receive any emails or texts from us, please check the spelling of your email address and mobile number for any typos and try again.

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How to I cancel a reservation? / What if I change my mind and don’t want to collect?

If you have changed your mind, don’t worry, you don’t need to do anything.
If you don’t pick it up within the reservation time, we will put it back into our stock.

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Where in the store do I collect my reservation from?

To collect your reservation, please head to the counter/ till area. You will see a ‘Collection banner’ from the ceiling to help guide you.

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How will I know if an item is in the store I want to collect it from?

When viewing a product you will see the click and reserve icon below the buy button. Here you can enter your postcode to check the stock in store.

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How long will my reservation be held for in store?

The order will be held until the end of the following day the reservation was made.

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What do I need when collecting my reservation?

You will need to bring the order reference from either your email or text message to collect your reservation

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What can I expect once I have reserved an item?

You will receive 2 emails and texts from us.

The first one is to let you know that we have received your reservation
The second one that your order is ready to be collected.

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How will I know when my parcel is ready to collect?

We’ll send you a confirmation by email and text as soon as your order is ready to collect. This contains instructions on how to pick up your order.

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How long will it take until my order is ready to collect?

Your order should be ready within 2 hours.
Please wait before heading into store until you have heard from us via email/ text that your order is ready to collect.

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How does Click & Reserve work/ How do I reserve a product online and pay for it in store?

To view our step by step guide to this, please click Read More

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Do all stores offer Click and Reserve?

Click & Reserve is available in all of our stores for most of the year. There may be times that certain stores are unavailable due to space restrictions.

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Will there be items not available for click and reserve that are in stock in store?

Yes, some items are store only products and not available for online Click & reserve. They can be bought as usual when you visit the store.
Some products are also not available for Click & Reserve where there’s a difference in the prices we charge in-store and online (for example where there are special offers only available online).

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Is Click & Reserve available on all items on the website?

Click & Reserve is available on many products sold and fulfilled by GAME, but some products might not be available for Click & Reserve at your chosen store due to product availability or where there’s a difference in the prices we charge in-store and online (for example where there are special offers only available online).

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Where can I find out if an item can be reserved? Where on the site?

When viewing a product you will see the click and reserve icon below the buy button.
To view our step by stepguide, please click Read More

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What are the key features & benefits of Click & Reserve

The main benefit of Click & Reserve is the convenience of ordering online and store pick-up without upfront payment if you have changed your mind.

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How do I know what items can be reserved in store?

When viewing a product you will see the click & reserve icon below the buy button.
Here you can enter your postcode to check the stock of nearby stores.

Please click Read more to continue

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