What is GAME Elite?
GAME Elite is a new Membership that offers bigger rewards and exclusive offers: 10% points back on physical games, merchandise and accessories. 4% points back on consoles, PC, VR phones and tablets and 2% points back on trade-in and digital. Also exclusive offers and a birthday gift.
To find out more, go here
How do I become a GAME Elite Member?
All you need to do is purchase a GAME Elite Membership online or instore.
You will receive an activation code. Follow the link to redeem the code online.
You will then have access to track benefits received and payment history.Read more
What is included in GAME Elite?
GAME ELITE costs £36 just per year (that’s only £3 per month!) and offers 10% points back on physical games, merchandise and accessories. 4% points back on consoles, PC, VR phones and tablets and 2% points back on trade-in and digital. Also exclusive offers and a birthday gift.
To find out more, go hereRead more
Why should I become a GAME Elite Member?
You should become a GAME Elite Member if you want to get bigger rewards and exclusive monthly offers!Read more
When will I receive my birthday gift?
You will receive your birthday treat on or around the time of your birthday, (as long as you provide your date of birth when setting up your Game Reward Account)!Read more
What if my GAME Elite Membership costs more than I received in points?
Our promise to you – you can’t lose. If you have been a member for 12 full consecutive months, and you receive less points back from purchases than the fee you have paid for your membership for those 12 months, we will give you the difference back in points.Read more
Are there any benefits in the app to having a GAME Elite Membership?
Yes. Download the GAME mobile app to claim your discounts in store, enter prize draws, view offers and see exclusive content and Elite benefits!Read more
Can I share my benefits with other family members?
While you cannot share your membership benefits with family members you can buy a membership for family or friends for them to enjoy!Read more
Are the savings instant?
Points are awarded within 48 hrs so that you can use them next time you come into the store or shop online.
Exclusive discounts to products and services are applied immediately.Read more
I am an international customer, can I sign up for GAME Elite?
No, unfortunately only UK customers can become GAME Elite Members!Read more
How much is GAME Elite?
GAME ELITE costs just £36 per year (that’s only £3 per month!).Read more
When does the GAME Elite membership start?
Your membership will start as soon as you redeem the code online that you received at purchase.Read more
Can I get extra points on stuff I bought before I joined?
When you redeem your GAME Elite code, we credit your account with the points on your purchases for the last 5 days. This means you won’t lose any points on recent purchases, as long as you activate right away!Read more
How can I make sure my benefits are applied from my online purchase?
Always make you are logged in before you make a purchase online. You have to login to make sure you don’t miss out on points!!Read more
How do I see the extra points I have earned as a GAME Elite Member?
How can I make sure my benefits are applied in store?
At the till, make sure that you scan your reward card with every purchase you make. This can either be the physical reward card, or by logging into the mobile app and presenting the QR code. This will mean you can take advantage of all the exclusive offers and deals!Read more
Why do my extra points not display on my receipt?
Points are always awarded within 48 hours of the purchase so that you can use them next time you come into the store or shop online.
You can always login to membership.game.co.uk to see all the points and benefits you have earned as a Game Elite Member and they will display within 48 hours.Read more
Can I cancel GAME Elite?
You will receive a full refund if you cancel within 30 days of purchasing the code as long as you haven’t activated it.Read more
Can I give a GAME Elite to someone else as a gift?
Yes buy the code and gift it!!Read more
What if the person I am buying for is already a GAME Elite Member?
If they don’t redeem the code, it can be refunded. Don’t worry, they won’t be able to redeem the code by accident as the system won’t allow multiple memberships on one account.Read more
I just received a gift GAME Elite code, how do I claim it?
GAME ELITE MEMBERSHIP TERMS AND CONDITIONS (GAME Elite Membership Exclusive Offers)
1. WHAT THESE TERMS COVER
1.1. These are the general terms and conditions which apply to the purchase and use of the GAME Elite Membership Scheme (the “Membership”) (the “Terms”).
1.2. Please read them carefully before you purchase the Membership code or (if you didn’t purchase the code), before you activate the Membership code.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. We are Game Retail Limited a company registered in England and Wales. Our company registration number is 07837246 and our registered office is at Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ. Our registered VAT number is 7837246.
2.2. How to contact us. You can contact us by telephoning our customer service team at 0208 827 0099 or by writing to us at firstname.lastname@example.org or GAME Customer Service, Unity House, Telford Road, Basingstoke, RG21 6YJ
2.3. How we may contact you. If we have to contact you we will do so by writing to you at the email address you provided to us at the time of activation of your code.
2.4. You agree to inform us if your name, email address or any other contact or personal details provided change by contacting our customer service team on the number or email address set out in clause 2.2 above and you agree that we will not be responsible for missed notifications if you have not kept your contact details with us up-to-date.
2.5. “Writing” or “written” includes emails.
3. OUR CONTRACT WITH YOU AND ELIGIBILITY REQUIREMENTS FOR THE MEMBERSHIP
3.1. These Terms apply to the person purchasing the Membership code (the “Purchaser”) and the person who redeems the code and uses the Membership (the “Member”).
3.2. If you are both the Purchaser and the Member, then a single contract, governing the purchase and use of the Membership, is formed between you and us at the point we dispatch the activation code to you.
3.3. If the Purchaser and the Member are different persons, then:
3.3.1. the contract governing the purchase of the Membership is formed between us and the Purchaser, at the point we dispatch the activation code; and
3.3.2. the contract governing the use of the Membership by the Member is formed between us and the Member at the point at which the Membership is successfully activated.
3.4. If we cannot accept your order for the Membership or if the proposed Member is ineligible for Membership in accordance with these Terms, we will refund any amounts paid for the Membership and not take any further payment from the Purchaser. This might be because a credit reference we have obtained for you does not meet our minimum requirements.
3.5. The Membership is only available to Members who are aged 18 or over and resident in the UK.
3.6. You must have a GAME Account (which also includes a GAME Reward Account) before you can activate your Membership and can only have one active Elite Membership at any one time. The GAME Reward Account terms and conditions will apply to any Game Reward points credited to your Reward Account as a result of your Membership. These terms can be found here: www.game.co.uk/reward.
3.7. You must activate your membership within 6 months of the Membership code being purchased. If you do not, the code will expire and cannot be used or refunded.
3.8. You agree to use the Membership in good faith and in the way that we intend for it to be used. In particular, the Membership is only available to consumers and use by trade buyers or anyone representing a trade buyer is not permitted.
3.9. We set out below some examples of what we see as not using the Membership in good faith.
3.9.1. Opening and closing a Membership more than once in a 3 month period;
3.9.2. Bulk buying the same product;
3.9.3. Allowing someone else to use your Membership;
3.9.4. Buying more than one product and quickly selling any of these items.
Please be aware that if this kind of activity occurs we may suspend your Membership (in accordance with clause 6) whilst we check how the Membership is being used and we will work in good faith to resolve any such dispute in a timely manner.
3.10. Any products purchased using your Membership will be subject to GAME Trading Terms which can be accessed here: help.game.co.uk/membership-terms
4. THIS IS THE STUFF YOU WILL RECEIVE AS AN ELITE MEMBER
4.1. As a Member you will receive, as a minimum, the following benefits:
4.1.1. 10% Game Reward points on mint and preowned games;
4.1.2. 10% Game Reward points on mint and preowned accessories;
4.1.3. 4% Game Reward points on hardware;
4.1.4. 2% Game Reward points on Trade-Ins;
4.1.5. 2% Game Reward points on digital goods;
4.1.6. Birthday gift on or around the time of your birthday (subject to you having provided your date of birth when setting up your Game Reward Account);
4.2. On activation of your Membership, you will receive GAME Reward Points on eligible purchases made in the period 5 days prior to activation equal to the number of GAME Reward Points you would have received on such purchases if you already had an active Membership. We will process this automatically so you do not need to do anything in order to claim these points.
4.3. We may put a limit on the number of products (or categories of products) one customer can buy. If you exceed a limit like this, you will not receive the enhanced GAME Reward Points entitlement as part of your Membership on any of the products you have purchased which are subject to the restriction.
4.4. As part of your Membership you may also receive ad hoc special offers from time to time. Some of these offers may only apply in store, may be subject to availability and may be subject to you presenting an Elite Membership bar-code at the point of purchase in order to benefit from the offer. You will be informed of such offers either by email, at game.co.uk/membership or via the GAME app. Once your Membership is activated, you will receive access to your Elite Membership bar-code which will be located in the GAME App and the Membership Portal at www.membership.game.co.uk, (which you can access using your GAME Account log in).
5. OUR “YOU CAN’T LOSE” PROMISE
5.1. We offer the following “you can’t lose” promise (“Value Guarantee”) which is in addition to your legal rights (as described in clause 13) and does not affect them.
5.2. Value Guarantee: if you have held a Membership for 12 consecutive months (whether this is by having a rolling monthly Membership or back-to-back fixed term Memberships), we will give you in GAME Reward Points at the end of each year of your Membership, the difference between the monetary value of a 12-month Membership fee you have paid and, if applicable, the lower value of the rewards you have received in the relevant 12-month Membership period.
5.3. The Value Guarantee will last for the duration of your Membership. We reserve the right to remove the Value Guarantee in respect of new Memberships but as long as the first month of the required 12-month consecutive period was made under terms which included the Value Guarantee, then it will be honoured.
5.4. You do not need to do anything to claim under this guarantee. Within the first week of the month following the month in which your Membership passed the 12 month period, we will calculate whether you are due any Game Reward points under this guarantee automatically and will notify you if you are and tell you when you will receive your Game Reward points.
6. PRICE AND PAYMENT
6.1. The price of the Membership (which includes VAT) will be the price set out in store or on our website. We take all reasonable care to ensure that the prices of the Membership we display are correct. However please see clause 6.3 for what happens if we discover an error in the price of the Membership.
6.2. We will pass on changes in the rate of VAT. If the rate of VAT changes during your Membership, we may adjust the rate of VAT that you pay.
6.3. What happens if we got the price wrong. If, despite taking all reasonable care, the correct price for the Membership on the date your activation code is purchased is higher than the price stated in store or online, we will contact you for your instructions. If a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, and you have we may cancel the Membership code, or if already redeemed, cancel the Membership, and refund you any sums you have paid.
6.4. When you must pay and how you must pay. You will pay upfront for a fixed-term Membership or you we may offer you the ability to pay on a monthly basis in advance by direct debit for a rolling monthly Membership.
6.5. Change to Direct Debit details. If you want to change the account details from which your direct debit is paid, you must do this via the Membership portal at least 14 days’ notice prior to your next payment date.
6.6. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclay’s Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
6.7. What to do if you think a payment request is wrong. If you think a payment request is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly requested sums from the original due date.
7. DURATION OF THE MEMBERSHIP AND OUR RIGHTS TO SUSPEND THE MEMBERSHIP
7.1. The Membership will begin on the date on which the Membership code is successfully activated and continue as follows, unless you or we end the contract earlier as described in these Terms:
7.1.1. If you have purchased a Membership for a fixed period of 3, 6 or 12 months, the Membership will continue for the relevant fixed period. At the end of this period, the Membership will automatically expire. You do not need to do anything.
7.1.2. If you have purchased a Membership on a monthly basis, the Membership will continue indefinitely until either you end the Membership as described in clause 8 or we end the contract by written notice to you as described in clause 10.
7.2. We are not responsible for loss of access to the Membership which is outside our control. If your access to the Membership is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay or lack of access. Provided we do this we will not be responsible for any lack of access caused by the event but if there is a risk of the Membership being inaccessible for a significant period of time you may contact us to end the contract and receive a refund for any Membership you have paid for but not received.
7.3. Reasons we may suspend the Membership. We may have to suspend the Membership to:
7.3.1. deal with technical problems or make minor technical changes;
7.3.2. update the Membership to reflect changes in relevant laws and regulatory requirements;
7.3.3. make changes to the Membership as notified by us to you (see clause 14); and
7.3.4. investigate the use of a Membership that we have reason to believe is not being used in good faith and in accordance with these Terms.
7.4. Your rights if we suspend the Membership. We will contact you in advance to tell you we will be suspending the Membership, unless the problem is urgent or an emergency. If we have to suspend the Membership for longer than 2 consecutive weeks in any 8 week period we will adjust the price so that you do not pay for Membership while it is suspended. You may contact us to end the contract if we suspend the Membership, or tell you we are going to suspend it, in each case for a period of more than 2 months and we will refund any sums you have paid in advance for the Membership not provided to you.
7.5. PAY MONTHLY MEMBERSHIP ONLY: We may also suspend your Membership if you do not pay the monthly charge in any of the scenarios set out below in clauses 6.5.1 to 6.5.3 If you do not pay us for the Membership when you are supposed to (see clause 6) and do not resolve the issue within the time-limits set out below, we may suspend the Membership until you have paid us the outstanding amounts. We will contact you to tell you we are suspending your Membership. We will not suspend the Membership where you dispute the unpaid Membership fee (see clause 6.7). As well as suspending the Membership we can also charge you interest on your overdue payments (see clause 6.6).
7.5.1. Failed monthly payment (e.g. because your account doesn’t have sufficient funds) but the Direct Debit mandate details you have provided are valid,
220.127.116.11. What you should do: you can retry the payment via the membership portal, which can be done any time up to 5 working days before the next payment is due; or
18.104.22.168. What should you do: you can update your Direct Debit mandate details via the membership portal and retry payment. Direct Debit mandate details can be updated within 3 days of receiving the email notifying you that payment has failed, otherwise this option is no longer available.
7.5.2. Failed monthly payment and the Direct Debit mandate details are not valid (.e.g. because your mandate has not been set up properly or has subsequently been cancelled):
22.214.171.124. What you should do: you can update your Direct Debit mandate details via the membership portal and retry payment. Direct Debit mandate details can be updated within 3 days of receiving the email notifying you that payment has failed, otherwise this option is no longer available.
7.5.3. Failed Direct Debit mandate but payment not yet due:
126.96.36.199. What you should do: You must update the Direct Debit mandate details at least 14 days before your next payment is due.
7.6. We will lift the suspension once payment is made. However, if you miss the following payment, we reserve the right to cancel your Membership.
8. YOUR REFUND RIGHTS WHERE YOU HAVE NOT ACTIVATED YOUR MEMBERSHIP
If you have not activated your membership code you can obtain a refund up to 30 days after the date of purchase.
9. YOUR RIGHT TO CANCEL
9.1. You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with it, how we are performing and when you decide to end the contract:
9.2. Ending the Membership where we are not at fault and there is no right to change your mind. If you want to end your Membership after the cooling-off period referred to in clause 9.4 (and you are not ending the Membership for one of the reasons set out in clause 9.3), the situation will depend on the type of membership you have, as follows:
9.2.1. A fixed-period Membership – your Membership will automatically end on expiry of the fixed period. You cannot end a fixed-period Membership earlier than the expiry date and obtain a refund unless it is for one of the reasons set out in clause 9.3; and
9.2.2. A rolling monthly Membership – you must give us notice to cancel at least 5 working days before the due date of your next payment, in which case your Membership will end at the end of the current month. If you give us less than 5 working days’ notice, your next payment will be taken and your Membership will not end until the following month.
9.3. Ending the Membership where we are at fault. If you are ending the Membership for a reason set out at 9.3.1 to 9.3.5 below the Membership will end immediately and we will refund you in full for any period of Membership during which the Membership has not been provided or has not been properly provided. The relevant reasons are:
9.3.1. we have told you about an upcoming change to the Membership or these Terms which you do not agree to;
9.3.2. we have told you about an error in the price or description of the Membership and you do not wish to proceed;
9.3.3. there is a risk the Membership may be significantly delayed because of events outside our control;
9.3.4. we suspend the Membership for technical reasons, or notify you we are going to suspend it for technical reasons, in each case for a period of more than 2 months ; or
9.3.5. you have a legal right to end the Membership because of something we have done wrong.
9.4. Your right to change your mind – “Cooling-off period”
9.4.1. If you have just changed your mind, you can obtain a full refund if you cancel the contract within 14 days starting the day after we dispatch the Membership activation code to you, provided the code has not been activated.
9.4.2. If you activate the code before the end of the 14 day cooling-off period (i.e. you request an early supply of the Membership service), you can still cancel the Membership but you must pay us for the Membership provided up until the time you tell us that you have changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.5. How to end the contract/ Membership with us (including if you have changed your mind). To end the contract/ Membership with us, please let us know by doing one of the following:
9.5.1. Portal. Login to the membership portal at membership.game.co.uk and select the cancel option.
9.5.2. Phone. Call customer services on 0208 827 0099. Please be ready to provide your name, home address, details of the membership and / or where available, your reward account number, phone number and email address;
9.5.3. Email. Email us at email@example.com. Please provide your name, home address, details of the membership and, where available, your reward account number, phone number and email address;
9.5.4. Post. Write to us at GAME Customer Service, Unity House, Telford Road, Basingstoke, RG21 6YJ. Please provide your name, home address, details of the membership and, where available, your reward account number, phone number and email address;
9.5.5. Cancellation Form. Complete the form at Annex 2 and email or send to us at the contact details set out above.
9.6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
10. OUR RIGHTS TO END THE MEMBERSHIP
10.1. We may end the Membership if you do not comply with these Terms.
10.2. Also, we may end the Membership at any time by writing to you if:
10.2.1. Your membership has been suspended due to a missed payment, and you have failed to make this payment within one month of it being due;
10.2.2. you provide us with incomplete or incorrect information and have not rectified this within a reasonable time of us asking you to do so; and
10.2.3. you do not use the Membership in good faith, in breach of clause 3.8.
We will not be responsible for not providing the Membership (or any part of it) if this is caused by the circumstances set out above in this clause 10.2.
10.3. You must compensate us if you break the contract or do not use the Membership in the right way. If we end the Membership in the situations set out in clauses 10.1 and 10.2 we will refund any money you have paid in advance for any period of the Membership we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.4. We may stop providing the Membership. We may write to you to let you know that we are going to stop providing the Membership. We will let you know at least 14 days in advance of our stopping the Membership services and will refund any sums you have paid in advance for the Membership which will not be provided.
11. WHAT HAPPENS TO ACCRUED GAME REWARD POINTS WHEN THE MEMBERSHIP ENDS
11.1. What happens to accrued GAME Reward Points will depend on why the Membership has ended. If it has ended and you are not at fault, all GAME Reward Points accrued as a result of the Membership will remain on your account and will be subject to the terms referred to in clause 3.6.
11.2. If the Membership has ended because you are at fault, GAME reserves the right to deduct any GAME Reward Points you have earned as a result of your Membership from your account.
12. IF THERE IS A PROBLEM WITH THE MEMBERSHIP
If you have any questions or complaints about the Membership, please contact us. You can contact us by telephoning our consumer service team at 0208 827 0099 or by writing to us at firstname.lastname@example.org or GAME Customer Service, Unity House, Telford Road, Basingstoke, RG21 6YJ. Alternatively, please speak to one of our staff in-store.
13. SUMMARY OF YOUR LEGAL RIGHTS
See the box below for a summary of your key legal rights in relation to the Membership. Nothing in these Terms will affect your legal rights.
SUMMARY OF YOUR KEY LEGAL RIGHTS
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
· you have a right to receive services which are as described.
· you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
· if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
· if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind at clause 8.4.
14. OUR RIGHTS TO MAKE CHANGES
14.1. We may make minor changes to the Membership and these Terms (including contracts already in existence):
14.1.1. to reflect changes in relevant laws and regulatory requirements; and
14.1.2. to implement minor technical adjustments and improvements, for example to address a security threat.
These changes will not affect your use of the Membership.
14.2. More significant changes to the Membership or these Terms (and your existing contract with us) will be notified to you in writing along with the date on which such changes will take effect. If you do not want to accept the proposed change, before the change takes effect, you can contact us to tell us you wish to cancel and receive a refund of any Membership Fee you have paid for the months remaining of your Membership after the month in which you cancel your Membership.
14.3. Any changes made to the General Prize Draw Terms will not apply to prize draws for which the competition period has commenced.
15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
15.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Membership as summarised at clause 13.
15.3. We are not liable for business losses. We only supply the Membership for domestic and private use. If you use the Membership for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16. HOW WE MAY USE YOUR PERSONAL INFORMATION
16.1. How we will use your personal information. We will use the personal information you provide to us to:
16.1.1. provide the Membership;
16.1.2. process your payment for the Membership;
16.1.3. remind you when your Membership is about to expire, how you can renew your Membership and the options available to you for renewal; and
16.1.4. if you agreed to this during the order process, inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
16.2. We may pass your personal information to our direct debit provider, Go Cardless so that they can set up a direct debit for your Membership fee and then activate your Membership. We will not store any of your bank details and will only process them for the purpose set out in this clause 16.2.
16.3. We will only give your personal information to other third parties where the law either requires or allows us to do so.
17. OTHER IMPORTANT TERMS
17.1. We may transfer any contract made under these Terms to someone else. We may transfer our rights and obligations under these Terms to another organisation.
17.2. Once activated, a Membership cannot be transferred to someone else and must only be used by the Member. As a result, only Purchasers and/or Members have rights to enforce the Terms of the applicable contact and none of us need the consent of any person that is not a party to the applicable contract to end it or the Membership (as applicable) or to agree any changes to these Terms.
17.3. Please note that offers provided via the Membership cannot be used in conjunction with any other Membership or generally available offer unless expressly specified otherwise.
17.4. The images of the products or reference to offers and/or promotions on our marketing material for the Membership are for illustrative purposes only.
17.5. If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.6. Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Membership, we can still require you to make the payment at a later date.
17.7. Language. Any contracts made under these Terms will be concluded in the English language.
17.8. Which laws apply to any contract made under these Terms and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
17.9. Online Dispute Resolution. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
18. PRIZE DRAW TERMS AND CONDITIONS
18.1. We may from time to time run prize draws for which only Members are eligible to enter. The terms and conditions for these competitions will be set out in the General Prize Draw Terms that relate to all such competitions and a notice which we will publish online at the time we launch each competition (“‘Prize Draw Notice’). The General Prize Draw Terms are set out at the end of these Terms in Annex 1.
18.2. The Prize Draw Notice will set out the information and terms that are specific to a prize daw such as the method of entry, eligibly criteria, the competition period, details of the prizes, the number of potential winners and the date of the draw and announcement of the winners.
ANNEX 1 – GENERAL PRIZE DRAW TERMS
These terms and conditions together with any specific rules set out in Prize Draw Notices (as defined below) are the Prize Draw Rules (“Rules”) and apply to all Prize Draws taking place across the GAME app) (each a “Prize Draw”), unless otherwise expressly stated. By entering a Prize Draw, entrants agree to be bound by the Rules.
1. DETAILS OF PROMOTER: Each Prize Draw is run by Game Retail Limited, a company registered in England and Wales. Our registered address is Unity House, Telford Road, Basingstoke, RG21 6YJ.
2. PRIZE DRAW NOTICE Rules specific to each Prize Draw are displayed in a notice on the page for such Prize Draw (“Prize Draw Notice”) and are incorporated into the Rules. In the event of differences between these terms and conditions and the Prize Draw Notice, the Prize Draw Notice shall prevail.
o You are not eligible to enter this Prize Draw if you, or a member of your immediate family (which means parents, children, siblings, spouse and life partners), are an employee, contractor or sub-contractor of Game Retail Limited or Multiplay (UK) Limited (“GAME”) or any of its advertising or promotion agencies. GAME reserves the right not to award a prize (and to select an alternative winner) if GAME is aware or has reasonable grounds to suspect that a winner is not eligible for these reasons.
o Additional eligibility requirements may apply to a specific Prize Draw, e.g. a valid passport or visa (or the ability to obtain the same within a certain time) if the Prize Draw prize includes travel outside the United Kingdom. These will be set out in the Prize Draw Notice.
o In order to enter you must have downloaded the Game App, and have a registered GAME account. Entry is only valid via the Game App.
o You promise that all the personal information you provide to GAME in connection with a Prize Draw shall be complete and accurate.
o The address we have associated with your GAME account will be used to send any prizes so please make sure this is correct. Unless stated otherwise in the Prize Draw Notice, Prize Draws are only open to residents of the United Kingdom and you are not eligible if you are resident outside of the United Kingdom. Where a Prize Draw is open to entrants from outside the United Kingdom, you will still not be eligible if you are resident in a country or jurisdiction where the Prize Draw may breach any local law or regulation.
o Where a Prize Draw is open to all age groups, you must still obtain appropriate parental/guardian permission if you are under 18. Where a Prize Draw is only open to a certain age group (e.g. 18 and over), this will be made clear in the Prize Draw Notice. If no age limit is specified, the Prize Draw is open to over 18s only. Where there is a minimum age requirement for entry, this will be stated in the Prize Draw Notice and must be observed. GAME reserves the right to request written proof of age and/or identity of any entrant including the winner. Where no such written proof is supplied, or the entrant is not the requisite age, GAME may disqualify the entrant.
o GAME reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant is not eligible or has otherwise breached any of the Rules. In the event that any Prize Draw winner is subsequently disqualified from a Prize Draw for any reason, GAME in its sole discretion, may decide whether a replacement winner should be selected in accordance with the Prize Draw criteria.
4. INVALID ENTRIES: Unless stated otherwise in the Prize Draw Notice, we only permit one entry per person. Any entry made or attempted to be made to the Prize Draw in a manner which in our reasonable opinion is contrary to these terms and conditions or by its nature unfair to other entrants will be invalid and may result in your disqualification from the Prize Draw. Examples of entries or behaviour which are not allowed include fraudulent entries, bulk entries, automated entries, entries made on behalf of another person, cheating, hacking, deception, use of robots or other automated programmes. We will not accept illegible or incomplete entries. If multiple entries are made we will only accept your first entry.
5. STARTING AND CLOSING DATES: Prize Draw entries must be made in the manner and by the closing date and time specified on the Prize Draw Notice. Failure to do so will disqualify the entry.
6. ENTRY CHARGE: There is no charge to enter a Prize Draw. However, standard mobile data and internet connection charges may apply.
7. PRIZE: We may substitute prizes of equal or greater value. A cash alternative is not available. Prizes are not transferable. All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses, upgrades etc.) as the case may be, unless specifically stated in the Prize Draw Notice, are the sole responsibility of the prize winner.
8. OWNERSHIP OF YOUR ENTRY: You own your entry, including any copyright in your entry. By entering the Prize Draw, you agree that GAME (including our group and affiliate companies) may edit, publish and use your entry in any and all media (including print and online) for promotion and news purposes both during and after the Prize Draw, without any payment to you.
9. SELECTION OF WINNERS: Winners will be selected at random by a computer process that produces verifiably random results or by an independent person or under the supervision of an independent person. If more than one prize is awarded only one prize per entrant will be awarded.
10. NOTIFICATION OF WINNERS: Prize winners will be notified in the manner and within the time specified on the Prize Draw notice (and may be contacted by Game’s nominated suppliers) Return of any prize notification as undeliverable or failure to reply as specified in the notification (and within the time stated) may result in disqualification and selection of an alternate winner.
11. FAILURE TO CLAIM PRIZE: Unless stated as otherwise in the Prize Draw Notice, claims for prizes must be made in the manner and within the time specified on the Prize Draw Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.
12. DELIVERY OF PRIZE: unless stated otherwise in the Prize Draw Notice we will deliver prizes to winners by post within 30 days of the closing date of the Prize Draw.
13. LIST OF WINNERS: You may request the last name and county of the major prize winners by sending a stamped addressed envelope to GAME Legal, GAME, Unity House, Telford Road, Basingstoke, RG21 6YJ. By entering this free Prize Draw you give us permission to make available your last name and county if you win.
14. FINAL DECISION: Our decision is final. No correspondence will be entered into regarding the selection of the winner of this Prize Draw.
15. CONSENT TO USE NAME AND IMAGE: We may require the winners to participate in publicity or advertising. By entering this Prize Draw, you agree that we may use your name and/or image for these purposes and that you will not be paid.
17. OUR LIABILITY TO YOU: We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents. For any other loss or damage, we will only be liable for losses which are a reasonably foreseeable consequence of our negligence or breach of these terms and conditions, up to a maximum of £100. Losses are foreseeable where they could be contemplated by you and us at the time of you entering this Prize Draw.
18. WHAT WE ARE NOT LIABLE FOR: We are not responsible for:
o losses not caused by our breach or negligence
o indirect losses – these are losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you entering this Prize Draw
o entries lost, delayed, damaged or corrupted where such loss, delay, damage or corruption is caused by events outside of our reasonable control
o technical failures or errors affecting communication lines, website availability or systems errors where these are not within our reasonable control, or
o any failure to provide the Prize Draw, the prize(s) or to meet any of our obligations under these terms and conditions where that failure arise because of events outside of our reasonable control.
19. LIABILITY OF THIRD PARTIES: You acknowledge that the prize is provided by a third party not related to GAME. We are not responsible for the performance of any third party involved in this Prize Draw or the provision of the prizes and will not be liable for any act or omission of a third party, although we will endeavour to minimise the effect to you of any third party’s failure.
20. DISPUTES: If you wish to take court proceedings against GAME you must do so within the United Kingdom. The law of the part of the United Kingdom of which you are a resident shall apply, for example, if you live in England the laws of England shall apply and if you live in Scotland the laws of Scotland shall apply.
ANNEX 2 – MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To GAME RETAIL LIMITED, Unity House, Telford Road, Basingtoske Hampshire RG21 6YJ, 0208 827 0099 email:email@example.com:
I/We [ ] hereby give notice that I/We [ ] cancel my/our contract of sale for the supply of the following service [GAME ELITE MEMBERSHIP],
Ordered on [ ],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
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