Frequently Asked Questions
For DPD please Click Here
For Hermes please Click Here
If you’ve selected Royal Mail or Asendia for international orders, you won’t be able to track your items. You can still check our order status by logging in to your account here, or clicking the link in your order confirmation email.
To change your pre-order payment or delivery details, without cancelling your order, follow the steps below.
1. Select ‘My Account‘
2. Select ‘My Orders‘
3. Find the order and click ‘Order Details‘
4. Click ‘Change Payment details‘ or ‘Change delivery address‘
5. Amend details
6. Click ‘Update‘
If you do not have a GAME account please contact our Customer Service team.
Please Note: The product(s) on a pre-order cannot be changed once it has been submitted, however, you are able to place a new order through the website with the correct product(s).
If your order has been shipped using Royal Mail untracked service, please allow 5 working days (not including Sundays, National and Bank holidays) from dispatch for UK deliveries and 21 days for international orders.
For orders shipped via our tracked services, Hermes and DPD, you can use the link below that applies to track your order.
Orders worth £75-£149.99 – Hermes
Orders worth over £150, or with upgraded delivery – DPD
If you think your item is faulty, please contact our Technical Support Team with your order number.
Faulty items bought in-store can be returned to any GAME store. For your convenience, it doesn’t have to be the branch you originally made your purchase from. For more info on how to return an item in-store, please click here.