Frequently Asked Questions

How do I track my order?

Orders shipped with Hermes (orders valued £75-£149.99) or DPD (orders over £150 or upgraded delivery) can be tracked using the Consignment Number you should have received.

For DPD please Click Here

For Hermes please Click Here

If you’ve selected Royal Mail or Asendia for international orders, you won’t be able to track your items. You can still check our order status by logging in to your account here, or clicking the link in your order confirmation email.

Can I make changes to my pre-order?

To change your pre-order payment or delivery details, without cancelling your order, follow the steps below.
 
1. Select ‘My Account
2. Select ‘My Orders
3. Find the order and click ‘Order Details
4. Click ‘Change Payment details‘ or ‘Change delivery address
5. Amend details
6. Click ‘Update
 
If you do not have a GAME account please contact our Customer Service team.
 
Please Note: The product(s) on a pre-order cannot be changed once it has been submitted, however, you are able to place a new order through the website with the correct product(s).
 

Where is my order?

If your order has been shipped using Royal Mail untracked service, please allow 5 working days (not including Sundays, National and Bank holidays) from dispatch for UK deliveries and 21 days for international orders.
 
For orders shipped via our tracked services, Hermes and DPD, you can use the link below that applies to track your order.
 
Orders worth £75-£149.99 – Hermes
 
Orders worth over £150, or with upgraded delivery – DPD
 

How do I return a faulty product?

If you think your item is faulty, please contact our Technical Support Team with your order number.

Faulty items bought in-store can be returned to any GAME store. For your convenience, it doesn’t have to be the branch you originally made your purchase from. For more info on how to return an item in-store, please click here.