How do I cancel my order?

You can cancel your order before preparation of dispatch has begun. Just log in to ‘My Account, and follow the steps below;

1. Click “My Orders”
2. Locate the order you would like to cancel
3. Click “Order details”
4. Beneath the product, you would like to cancel, click “Cancel This Product” (BEWARE: Clicking this button will immediately cancel your order)

Please note: once your order has been prepped for dispatch, it is not possible to cancel using this process, however, you can still return it within 30 days for a refund or exchange, as long as the seal remains unbroken – Click here for more details on our goodwill 30-day return policy.

You also have you have the right to cancel your order for any item bought on this website for a full refund under the Consumer Contracts (information, Cancellation and Additional Charge)s Regulations. Click here for more details on how to exercise this right of cancellation.

If your order was made as a guest you will need to contact our Customer Service Team to cancel your order.

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