How do I return an item bought via GAME Marketplace?

Marketplace items cannot be returned to GAME stores or

To request a refund or exchange, you’ll need to contact the Marketplace seller you made your purchase from. Follow these steps to contact them:

Sign in to your account on GAME.CO.UK
– Go to ‘My Orders’
– Select the specific order
– Click ‘Contact Seller.

The seller should respond within 3 working days if they don’t, please contact our Customer Service team and we’ll help resolve the problem as quickly as possible.

If you don’t have a GAME account and checked out as a guest, you will need to contact CS.


Marketplace sellers are expected to answer your emails within 3 working days; if they do not, please contact GAME Customer Service and we will help you resolve the problem as quickly and as smoothly as possible.

Please provide your order number and details of when you have contacted the seller.

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