Orders

Everything you need to know about ordering from GAME.co.uk

From how to complete your checkout online to payment options, we’ve got all the answers you need to make shopping even easier and clearer.

Related FAQ's

Can I make changes to my pre-order?

To change your pre-order payment or delivery details, without cancelling your order, follow the steps below.
 
1. Select ‘My Account
2. Select ‘My Orders
3. Find the order and click ‘Order Details
4. Click ‘Change Payment details‘ or ‘Change delivery address
5. Amend details
6. Click ‘Update
 
If you do not have a GAME account please contact our Customer Service team.
 
Please Note: The product(s) on a pre-order cannot be changed once it has been submitted, however, you are able to place a new order through the website with the correct product(s).

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How do I cancel my order?

You can cancel your order before preparation of dispatch has begun. Just log in to ‘My Account, and follow the steps below;

1. Click “My Orders”
2. Locate the order you would like to cancel
3. Click “Order details”
4. Beneath the product, you would like to cancel, click “Cancel This Product” (BEWARE: Clicking this button will immediately cancel your order)
 

Please note: once your order has been prepped for dispatch, it is not possible to cancel using this process, however, you can still return it within 30 days for a refund or exchange, as long as the seal remains unbroken – Click here for more details on our goodwill 30-day return policy.

You also have you have the right to cancel your order for any item bought on this website for a full refund under the Consumer Contracts (information, Cancellation and Additional Charge)s Regulations. Click here for more details on how to exercise this right of cancellation.

If your order was made as a guest you will need to contact our Customer Service Team to cancel your order.

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Where is my order?

If your order has been shipped using Royal Mail untracked service, please allow 5 working days (not including Sundays, National and Bank holidays) from dispatch for UK deliveries and 21 days for international orders.
 
For orders shipped via our tracked services, Hermes and DPD, you can use the link below that applies to track your order.
 
Orders worth £75-£149.99 – Hermes
 
Orders worth over £150, or with upgraded delivery – DPD
 

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Can I view my order history?

To view your order history, log in to your online account and select ‘My Orders’ under ‘My Account’. If your order was made as a guest, you’ll need to contact our Customer Service department for more info.

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What is the status of my order?

To check your order status, log in to ‘My Account’ and click ‘My Orders’.

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