Pre-ordering games is the best way to ensure you get your copy when it is released, here you can find all information relating to pre-ordering.

Related FAQ's

When will my pre-order arrive?

We aim to get pre-orders with you in time for launch day, however, we can’t control courier delays. Our orders ship up to 5pm the day before release, you will receive a confirmation email when this happens.
Orders placed in-store can be collected from the release date, and will be reserved for up to 48 hours. Some of our stores offer a midnight launch, meaning you can get the game as early as possible! Click here to find out more.

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When will I be charged for a pre-order?

Sales are usually charged to your card at the time of despatch, but charges can be taken up to seven days before. We do however authorise your card for £1 when you place the transaction to ensure you have given us the right details. This money may appear to have been removed from your account…

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What can I do if I have lost my pre-order receipt?

Do not panic, as you will be able to use your Reward Card as proof of pre-ordering.

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If I pre-order an item and the price changes later, what happens?

If the price drops after you have pre-ordered you will pay the lower price. If it goes up your order will stay low, so you will never be penalised for ordering early! This is our Online Pre-order Price Guarantee!

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What is a Pre-order product?

A pre-order product is a product that has not yet been released. By pre-ordering, you are reserving yourself a copy of the game or console for launch day.

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Do pre-orders prices vary?

Online pre-orders are offered at an exclusive price, meaning they may be cheaper than in-store. There are still plenty of reasons to order in-store; you have ready access to our knowledgeable staff, you can walk away with the game that day and you may even get the chance to trial the game in our store!
New releases are no more than £5 cheaper online unless there is a web exclusive offer.

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Why can’t I use my gift card towards online pre-orders?

Our gift cards can’t be used towards online pre-orders as we don’t take payment until the week before items are released. You can still use your gift card to pre-order in-store.

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