Accessory Care

We know that accessories can make or break your gaming experience. If something stops working, it could ruin your setup and your fun. And on top of it all, you might have to fork out for a suitable replacement. Don’t worry though, because we’ve got a plan.

We teamed up with Domestic & General, the UK’s leading specialist warranty provider, to bring you ACCESSORY CARE. It’s been created to help you get back in the game as soon as possible and to complement your manufacturer’s or retailer’s guarantee.

If you find yourself with a broken accessory, we could approve a replacement for you. You’ll have immediate protection against damage caused by accident – something that’s not usually included in most guarantees. And once the guarantee ends, you’ll be protected against breakdowns and faults for another year.

Key benefits:

  • Protection against breakdown or mishap
  • Instant replacement in store or breakdowns outside of manufacture’s guarantee and /or accidental damage

 

BENEFITS:

Protection against breakdown
Whether it’s a stuck button on your controller, or no sound coming through your headphones, if your accessory goes on the blink, we’ll replace it.
Protection against mishap
We don’t expect you to wrap your accessories in cotton wool. If your product suffers a mishap, we’ll fix it.
Instant replacement
No waiting around. Pop into store with proof of purchase and we will swap out your broken accessory for the same item, similar item or GAME vouchers
Help & advice
From set up issues to cable dilemmas, our Tech Support team of experts at our UK based Contact Centre are on hand to take your calls.

 

How much does it cost?

Accessory care prices

Related FAQ's

Are there any excess charges?

No, we have no excess charges.

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What does a Care Plan protect my product against?

Your product is protected against mechanical breakdown or damage through mishap (other than cosmetic) and includes all parts, labour and callout charges.

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Can I renew when my Care Plan ends?

Once an agreement is coming to an end, we will send a letter around 6 weeks before it’s due to expire. We will include a quote for a 12-month extension. This will happen every year until the plan in no longer required.

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Will the Care Plan protect me if I drop my product?

Yes, our Care Plan will cover mishaps. Damage caused by neglect, misuse or abuse of the product is excluded.

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Why do I need a Care Plan when I have a manufacturer’s guarantee?

A Care Plan protects your product against mishaps and includes all parts, labour and callout charges. A manufacturer’s warranty does not cover for mishaps, only mechanical breakdown.   Un-repairable items: A Care Plan will provide GAME vouchers to the value of a like-for-like replacement.

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Aren’t items already covered under my home insurance?

This question depends entirely on the terms of your home insurance. Care Plans are repair/replacement service agreements and not insurance. We do NOT cover for loss or theft. In general, home insurance will cover theft and mishap but not mechanical breakdown. Also, there is usually an excess charge on a home insurance to any claims made. We do NOT charge any excess on any of the benefit

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What happens if I’ve lost my paperwork?

Not a problem.  If you do not have your proof of purchase, our in-store teams or customer services advisors will be able to review your purchase history on your GAME reward account.

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Can Anyone buy GAME care service plans?

GAME Care plans are only available to persons over the age of 18 years of age who are residents I the UK. Persons under the age of 18 years of age will need a parent or guardian to take out the plan on their behalf.

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Are replacements unlimited?

There’s no limit to the amount of repairs you can have. However, if we provide you with replacement equipment or vouchers, your plan will cease.

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Can I cancel my Accessory care?

Your Accessory care plan can be canceled within 45 days of purchase, and you’ll receive a full refund, provided you have not used any services under the plan.

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What information do I need to provide to claim on my Accessory Care plan?

Pop into your local store with proof of purchase and we will swap out your broken accessory for the same item, a similar item or GAME vouchers. If you do not have your proof of purchase, our in-store teams will be able to review your purchase history on your GAME reward account.

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