Character Care

We want you and your family to enjoy playing with your new characters for hours and hours. Your manufacturer’s product guarantee provides cover for any manufacturer faults but will be limited to ??? and may not cover faults or damage through mishap.

One of the best ways of protecting your character now and in the future is with Character care; providing peace of mind should the worst ever happen.

Key benefits:

  • Protection against breakdown or mishap
  • We’ll replace/ provide vouchers towards replacement


How does it work?

If the fault or damage has occurred within 12 months of the time of purchases, simply provide a proof of purchase to one of our store colleagues showing that you purchased disc care on the faulty item and we will repair your disc at no charge.


Pricing- How much does it cost?

Purchase price Fee price
Any character £1 per character

Related FAQ's

Can I cancel my Character Care?

Disc Care is refundable within 14 days of purchase with proof of purchase and provided that the cover has not been redeemed during this period.

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Is Disc Care transferable if I trade my game in?

Character care is not transferable from one person to another. Therefore once traded in the cover expires

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What if my character is out of stock?

We will replace characters that are faulty or broken with a mint or preowned replacement If there are none of the same character available, you can choose a different mint or preowned character at the original characters value, paying any difference in price

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Does Character care cover all range of characters?

Character care available on Skylander, Amiibo, Lego Dimensions & Disney Infinity characters. Portals, traps and other accessories are not covered

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