Site Policies

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Cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations, you may cancel your order up to fourteen (14) days after delivery of the order to you (or in the case of a multiple order, delivery of the last part of the order). Except that, orders for digital downloads cannot be cancelled once the download…

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You can now recycle your old electricals and batteries with us

If you’re buying a new electrical item, we will recycle your old one for free!   Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill…

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Reward Terms and Conditions

These Terms and Conditions (and the GAME Privacy Policy) form a contract between Game Retail Ltd (‘GAME’) and you, the ‘Account Holder’, in relation to how GAME Reward points are earned and spent. 1. The GAME Reward programme is open to any person who applies and is accepted for a GAME Reward account, either at…

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Privacy Policy

At GAME we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Our data protection registration is Z3151729. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the…

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Affiliate Programme

GAME is the UK’s leading games retailer with great deals on video games and consoles specialising in all major formats. Reasons customers shop at GAME: • An endless range of products including new and preowned Games/Consoles/Digital Downloads/Accessories/Tablets/Movies and more. • Exclusive products and content available only at GAME. • The GAME Reward App – Collect and spend GAME reward…

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Copyright Information

Game Retail Limited trading as GAME.co.uk   • By entering this site you agree to abide by the Terms and Conditions of use of this site which may change from time to time. • All materials on this site are copyright Game Retail Limited trading as GAME.co.uk and may be used, copied, reproduced, downloaded, republished,…

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GAME Terms and Conditions

Game Retail Limited, trading as Game.co.uk (“GAME”, “Us”, “We” or “Our”), a company registered in England and Wales (company number 7837246) whose registered address is at: Unity House, Telford Road, Basingstoke, Hampshire RG21 6YJ. Our VAT registration number is GB 190 3961 94. The services offered by Us through this Game.co.uk website (the “Site”) are…

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Wi-Fi Terms of Use

IMPORTANT: These Terms of Use set out the agreement between you (“you”) and GAME Retail Limited (“GAME”, “we” or “us”). You must read and accept these Terms of Use before you access and use the GAME Wi-Fi service (hereafter referred to as “GAME Wi-Fi”). By registering to use the GAME Wi-Fi you agree to be…

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In House Review Policy

We pride ourselves on fair and informative reviews of our games. We know that, as a retailer, you might expect GAME to be all about the hard sell. And we completely understand if you don’t instantly trust a big retail brand to offer unbiased, specialist buying advice. But here’s the thing; we’re gamers too. In…

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Website Terms of Use

Game Retail Limited, trading as Game.co.uk (“GAME”, “Us”, “We” or “Our”), a company registered in England and Wales (company number 7837246) whose registered address is at: Unity House, Telford Road, Basingstoke, Hampshire RG21 6YJ. Our VAT registration number is GB 190 3961 94. The services offered by Us through this Game.co.uk website (the “Site”) are…

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Accessibility Policy

We are committed to developing our website to make it accessible to as many of our customers as possible. We are continually looking for new ways to improve our website through the use of technology, design and language. Accessibility We make every effort to develop our website in accordance with the World Wide Web Consortium…

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Cookies Policy

At GAME we take your privacy seriously and always ensure that your information is protected when using GAME.co.uk. In order to make the most of your experience on our website we use cookies to remember who you are. By visiting GAME.co.uk with your cookies enabled you are informing us that you consent to using this…

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Trading Terms

Pricing Policy We continue to review Our service to ensure that customers keep coming back to Us for more than just great value in all the products We sell. Pricing on the Site may vary from GAME Store prices. In any instance where the online price is lower, Our stores will not be able to…

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Trade-In Terms and Conditions

1 INTRODUCTION 1.1 Game Retail Limited, a company registered in England and Wales with registered number 07837246 and with its registered office at Unity House, Telford Road, Basingstoke, Hampshire RG21 6YJ trading as game.co.uk (“we/us/our”) operates a trade-in programme (the “Programme”) which allows owners of devices, including but not limited to: certain pre-owned games software,…

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Pre-Payment Terms and Conditions

Pre-Payment Paid by Customers Ahead of New Software Releases Terms and Conditions In these Terms and Conditions of Pre-Payment (referred to as “re-Payment Terms”) the expressions “Us”, “We” and “Our” relate to Game Retail Limited, a company registered in England and Wales with company number 7837246, and whose registered address is at Unity House, Telford…

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How do I make a complaint?

If you are not happy about something, please let us know so that we can try to make things better. See how to make a complaint.

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