We are exceptionally busy at the moment so it’s taking us longer than usual to reply. Our Customer Service team are working hard and will reply as soon as possible.
Update September 2024 – Following some important system changes, customers are currently experiencing delays with some of their orders. These delays also affect some of the recent video game releases. We’re working closely with our fulfilment teams to get the outstanding orders out as quickly as we can and apologise for the current delays.
We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as-
During busy periods - when a sudden high volume of products needs to be shipped.
Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
Bad weather – when it may be more difficult for products to be shipped around the country.
We will keep you informed by email on the progress of your order.
