Hidden Bot FAQ
- Customer Service Opening Times Our regular opening times are as follows:Monday - Friday 8 am - 8 pmSaturday & Sunday 9 am - 6pm
- Where do I sent the denial of receipt form If you received your denial of receipt via our chatbot we will have already sent you an email including details inclu...
- I want to cancel my order If your order has been shipped or has started going through the automated fulfillment process, it cannot be canceled....
Technical Issues
- I'm experiencing issues with the App We're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date ve...
- Add to safe sender list Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic beca...
- I'm experiencing issues using the website We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should...
- I’m having problems signing in. What can I do? If you have an account with us, please make sure you are using the same email address and password as you used when s...
Getting Started
- Unsubscribe/Delete Account Having an account is free and enables you to shop easily without having to enter your details each time. It also give...
- How do I create or change my email address? For our customers’ security we don’t allow change of email address. If you need to use an alternative email address, ...
- How do I create or change my password Register an account with us to get the benefit of having your orders and order history in one place and you can take ...
- How do I register for an account? Register an account with us to get the benefit of having your orders and order history in one place and you can take ...
- How can I change details and marketing preferences? You can see and manage most of your details when you login.Just head over to My Account to manage your account and pa...
- How do I buy online? You can search for items in a few different ways, to then add them to your shopping cart.There's a search function at...