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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Payments
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Completed Orders
Completed Orders
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Placing Orders
Placing Orders
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Product Info
Product Info
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Completed Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Returns
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Product Support & Aftercare
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Accessory Care
Accessory Care
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Breakdown Care
Breakdown CareImportant Information - Breakdown Care
- Extended cover does not have to be purchased at the same time as a domestic electrical good.
- Your Breakdown Care policy can be cancelled within 45 days of purchase, and you’ll receive a full refund.
- If we provide you with replacement equipment or a GAME voucher, your policy will cease. All you’d have to pay are applicable delivery charges.
- You should be advised that extended warranties are available from other high street outlets, insurance companies and other providers. Cover may also be available for limited periods on some appliances from your credit card provider. Some household contents insurance policies offer cover for accidental damage, fire or theft. You may, however, find that an excess is payable and a claim may affect the cost of the subsequent insurance premiums.
- Your policy documents will be sent to your delivery address within 14 days.
- Your statutory rights will not be affected when you buy a policy. These include the right to claim a refund, repair, or replacement for up to six years (in Scotland it’s up to five years after you became aware, or could with reasonable diligence have become aware there was a problem) if your electrical goods were not of satisfactory quality or fit for purpose when they were sold to you. After the first six months, you will have to prove that the goods had a fault when sold to you. For further information about your statutory rights contact the Citizens Advice Bureau: 03444 111 444.
- Domestic & General Insurance PLC is covered by the Financial Services Compensation Scheme. If we cannot meet our obligations to you under the policy, compensation may be available to cover these obligations. The compensation provides for 90% of any claim with no upper limit on the amount of the claim.
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Monthly Care
Monthly Care
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Accessory Care
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Stores & Services
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Pre-owned/Refurbished
Pre-owned/Refurbished
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Store Finder
Store Finder
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Closed Services
Closed Services
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Pre-owned/Refurbished
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Financial Services
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Frasers Plus
Frasers Plus
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Frasers Plus
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Complaints & Digital Scams
Complaints & Digital Scams
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Terms & Conditions
Terms & Conditions
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Other Policies
Other Policies
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Privacy and Cookies Policy
Privacy and Cookies Policy
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Complaints & Digital Scams