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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Stores & Services
    • Pre-owned/Refurbished
      Pre-owned/Refurbished
    • Store Finder
      Store Finder
    • Closed Services
      Closed Services
  • Product Support & Aftercare
    • Accessory Care
      Accessory Care
      What is Accessory Care?
      We know that accessories can make or break your gaming experience. If something stops working, it could ruin your setup and your fun. And on top of it all, you might have to fork out for a suitable replacement. Don’t worry though, because we’ve got a plan.

      We teamed up with Domestic & General, the UK’s leading specialist warranty provider, to bring you ACCESSORY CARE. It’s been created to help you get back in the game as soon as possible and to complement your manufacturer’s or retailer’s guarantee.

      If you find yourself with a broken accessory, we could approve a replacement for you. You’ll have immediate protection against damage caused by accident – something that’s not usually included in most guarantees. And once the guarantee ends, you’ll be protected against breakdowns and faults for another year.

      Key benefits:

      • Protection against breakdown or mishap
      • Instant replacement in-store or breakdowns outside of manufacturer's guarantee and /or accidental damage
      BENEFITS:
      Protection against breakdown
      Whether it’s a stuck button on your controller, or no sound coming through your headphones, if your accessory goes on the blink, we’ll replace it.
      Protection against mishap
      We don’t expect you to wrap your accessories in cotton wool. If your product suffers a mishap, we’ll fix it.
      Instant replacement
      No waiting around. Pop into the store with proof of purchase and we will swap out your broken accessory for the same item, a similar item or GAME vouchers
      Help & advice
      From set up issues to cable dilemmas, our Tech Support team of experts at our UK based Contact Centre are on hand to take your calls.

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    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
  • Financial Services
    • Frasers Plus
      Frasers Plus
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Complaints & Digital Scams
      Complaints & Digital Scams
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

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