-
Delivery & Collection
-
Delivery Methods
Delivery Methods
-
Delivery FAQs
Delivery FAQs
-
Delivery Methods
-
Orders & Payments
-
Completed Orders
Completed Orders
-
Placing Orders
Placing Orders
-
Product Info
Product Info
-
Completed Orders
-
Returns & Refunds
-
Returns
Returns
-
Refunds
Refunds
-
Returns
-
Product Support & Aftercare
-
Accessory Care
Accessory Care
-
Breakdown Care
Breakdown Care
-
Monthly Care
Monthly Care
-
Accessory Care
-
Stores & Services
-
Pre-owned/Refurbished
Pre-owned/RefurbishedHow are your items graded?
Devices we sell are graded according to their cosmetic condition and whether any additional accessories are included.
- Grade A - "Nearly New"
- Item is in brand new/unused condition
- Original box and packaging in excellent condition (including all accessories and instructions)
- Please note: The plastic seal will not be present as this will need to be removed for testing purposes.
- Grade B - "Good"
- Item is in a good general condition, nothing more than slight cosmetic marks or scratches.
- Grace C - "Reasonable"
- Item is in a reasonable condition, with some cosmetic marks or scratches.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article. - Grade A - "Nearly New"
-
Store Finder
Store Finder
-
Closed Services
Closed Services
-
Pre-owned/Refurbished
-
My Account
-
Getting Started
Getting Started
-
Technical Issues
Technical Issues
-
Getting Started
-
Financial Services
-
Frasers Plus
Frasers Plus
-
Frasers Plus
-
Site Policies
-
Complaints & Digital Scams
Complaints & Digital Scams
-
Terms & Conditions
Terms & Conditions
-
Other Policies
Other Policies
-
Privacy and Cookies Policy
Privacy and Cookies Policy
-
Complaints & Digital Scams