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Back to GAME

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQs
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Stores & Services
    • Pre-owned/Refurbished
    • Store Finder
    • Closed Services
  • Product Support & Aftercare
    • Accessory Care
    • Breakdown Care
    • Monthly Care
  • Financial Services
    • Frasers Plus
  • My Account
    • Getting Started
    • Technical Issues
  • Site Policies
    • Complaints & Digital Scams
    • Terms & Conditions
    • Other Policies
    • Privacy and Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Stores & Services
    • Pre-owned/Refurbished
      Pre-owned/Refurbished
      How are your items graded?

      Devices we sell are graded according to their cosmetic condition and whether any additional accessories are included.

      • Grade A - "Nearly New"
        • Item is in brand new/unused condition
        • Original box and packaging in excellent condition (including all accessories and instructions)
        • Please note: The plastic seal will not be present as this will need to be removed for testing purposes.
      • Grade B - "Good"
        • Item is in a good general condition, nothing more than slight cosmetic marks or scratches.
      • Grace C - "Reasonable"
        • Item is in a reasonable condition, with some cosmetic marks or scratches.

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      Contact Us
      Still need to contact us
    • Store Finder
      Store Finder
    • Closed Services
      Closed Services
  • Product Support & Aftercare
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
  • Financial Services
    • Frasers Plus
      Frasers Plus
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Complaints & Digital Scams
      Complaints & Digital Scams
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

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