We're a little busier than usual right now, so it's taking us longer to reply. Our Customer Services team are working hard to reply as quickly as possible. Thanks for your patience, and we apologise for the delay.
If there’s a problem with your product, you can call us on 0800 597 8614 365 days a year. Or you can book and track repairs online with My Account (excluding mobile repairs) at www.domesticandgeneral. We will either arrange for a courier, at our cost, to collect your item; arrange for collection via a drop off point; or send you packaging, a returns form, instructions and a prepaid protective envelope. You will have to arrange and pay for the packaging of the item. While not a requirement, it is recommended that you use the item’s original packaging. For mobile phones you will need to tell us your item’s IMEI number (so please keep a note of this) and you must ensure that all blocks are removed from your item before you send it to us for repair. For theft claims you will need to contact the appropriate police authorities as soon as possible, requesting a crime reference number or police report. You should also contact your mobile network provider to block your SIM/IMEI Number. Once you have contacted us we will then send you a claim form.
*Calls may be recorded and monitored for quality and training purposes
