We're a little busier than usual right now, so it's taking us longer to reply. Our Customer Services team are working hard to reply as quickly as possible. Thanks for your patience, and we apologise for the delay.
The ‘cooling off period’ is the fourteen (14) day period from receipt of your documentation or from the policy start date, whichever is later. If you change your mind during the cooling off period, you can cancel your policy and you’ll receive a refund of any premium paid.
After the cooling off period
If you cancel your policy after the cooling off period, your policy will remain in place until the end of the period for which you have already paid and you will not receive
a refund.
How to cancel
If you wish to cancel your policy, please contact Domestic & General on
0800 597 8614. You can also cancel by using the cancellation form on their website,
or by writing to the address specified in the ‘Customer services details’ section.
