Back to GAME
Logo
Back to GAME

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQs
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Stores & Services
    • Store Finder
    • Closed Services
  • Product Support & Aftercare
    • Accessory Care
    • Breakdown Care
    • Monthly Care
  • Financial Services
    • Frasers Plus
  • My Account
    • Getting Started
    • Technical Issues
  • Site Policies
    • Complaints & Digital Scams
    • Terms & Conditions
    • Other Policies
    • Privacy and Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Stores & Services
    • Store Finder
      Store Finder
    • Closed Services
      Closed Services
  • Product Support & Aftercare
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
  • Financial Services
    • Frasers Plus
      Frasers Plus
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Complaints & Digital Scams
      Complaints & Digital Scams
      Digital Scams. What are they and where to get advice and support

      Digital Scams are growing in the UK and at GAME we want to stop this from happening.

      What is a digital Scam?

      A digital scam is where yourself or someone you know is taken advantage of by individuals looking for you to purchase digital cards such as Gift Cards, iTunes Cards or Steam cards and pay for them and then handover the codes to the fraudsters.  For example, have you recently had a cold call or E-Mail (note: scams are not limited to taking these forms) from someone asking you to pay them using digital credit (most commonly Steam and iTunes) stating any of the following: 

      • You owe money to HMRC? 

      • You owe money to a previous or current phone company? 

      • You owe money for a previous PayPal or Gumtree purchase? 

      • You owe money for previous shipping fees for a product? 

      • You can donate steam, Amazon or iTunes vouchers towards sick on underprivileged children? 

      • You have had an E-Mail or message from someone stating to be your line manager or above (CEO) to buy digital credit?

      If you answered yes to any of the above you might be the victim of an attempted digital scam. Remember Apple (iTunes) and Steam gift cards can ONLY be used to purchase items direct from that company. If you're approached to use the cards for any other payment, you could very likely be the target of a scam. Do not provide the numbers on the back of the gift card to anyone that you don't know.

      The FCA (Financial Conduct Authority) have a dedicated page where you can find out how to protect yourself from the most common types of scams. You can access the information via the FCA official page.

      Steam Wallet Gift Card Scam - General information for customers

      You can also check if something might be a scam on the on the Citizens Advice website.

      Where to get support if you or someone you know has fallen victim to a scam.

      Action Fraud is the UK's national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime. 

      You can contact Action Fraud Monday to Friday 8am - 8pm.

      Age UK  can offer advice and support if you are concerned about an elderly family member or friend who may have been subjected to a digital scam. They can be contacted via the Age UK  FAQ page.

      Action on Elder Abuse can also offer advice and support if you are concerned about an elderly family member or friend who may have been subjected to a digital scam. You can get in touch via the Action on Elder official page.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find this article helpful? Yes No

      Send feedback

      Thanks for your feedback.

      If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.

      If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.

      Contact Us
      Still need to contact us
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

Can't find what you're looking for?

Logo

© GAME Retail Limited.

+ Attach a file
Cancel
Article views count