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GAME REWARD and GAME ELITE shall be closing on 31 July 2024
As of 31 July 2024 (“Closure Date”) the GAME ‘Reward’ Programme (“GAME Reward”) and the GAME Elite Membership Scheme (“GAME Elite”) shall come to an end, after which GAME Reward customers and GAME Elite Members (“Elite Members”) will no longer be able to earn GAME Reward points on purchases made in GAME stores or online at game.co.uk or redeem any GAME Reward or GAME Elite points (please see the GAME Reward and Elite closure FAQs here for further information) remaining on your GAME Reward account.
YOU WILL STILL BE ENTITLED TO RECEIVE GAME REWARD POINTS AS PER THE TERMS AND CONDITIONS ON ELIGIBLE PURCHASES IN GAME STORE AND ONLINE AT GAME.CO.UK BUT ONLY UNTIL 23.59 ON 15 JULY 2024. AFTER WHICH DATE PURCHASES WILL NOT EARN YOU ANY GAME REWARD POINTS BUT YOU CAN REDEEM ANY GAME REWARD POINTS UNTIL THE CLOSURE DATE.
WE WOULD STRONGLY URGE YOU TO REDEEM YOUR GAME REWARD POINTS PRIOR TO THE CLOSURE DATE ON PURCHASES IN GAME STORES OR ONLINE TO AVOID DISAPPOINTMENT.
AFTER THE CLOSURE DATE THE GAME REWARD POINTS WILL BE RESET TO ZERO AND THE GAME REWARD ACCOUNT WILL BE CLOSED, YOU WILL NO LONGER BE ABLE TO ACCESS IT AND YOU WILL NO LONGER BE ABLE TO REDEEM YOUR GAME REWARD POINTS.
The closure of GAME Elite will also mean the closure of monthly GAME Elite offers and also prize draws and promotions that Elite members are eligible to enter.
We understand that this decision shall raise some questions and have answered as many of these as possible below.
When will GAME Elite close?
GAME Elite, the premium loyalty scheme which enables GAME customers to earn extra GAME Reward points on purchases in GAME stores or at www.game.co.uk as well as be eligible for special monthly offers and entry into prize draws and promotions will officially end at 23:59 on Wednesday 31 July 2024.
If I pay for my Membership monthly, when will my Membership end?
If you purchased your GAME Elite Membership (“Membership”) on a monthly basis we will request that our provider cancel direct debit payments from 3 June 2024 so you may or may not have a direct debit payment taken in the month of June 2024 (as it can take our provider up to 14 days in which to action the cancellation request) but from the month of July 2024 and onwards no further payments will be taken and your direct debits will be cancelled.
Your Membership will expire on the day your next monthly direct debit payment would have been taken out. If a payment is taken in June because your direct debit has not been cancelled before the June payment date as it can take our direct debit provider up to 14 days in which to action the cancellation request, your Membership will expire on the earlier date of either (i) the date your direct debit payment in July 2024 would have been taken out or (ii) 23.59 on 15 July 2024.
Any GAME Reward points earned as part of your Membership can be redeemed until 23:59 on 31 July 2024.
If I pay for my Membership on a fixed period of 12 months when will my Membership end?
If you purchased a Membership on a fixed period of 12 months your Membership will end on the Closure Date unless it automatically expired prior to the end of the Closure Date.
If I pay for my Membership on a fixed period of 12 months and it has not expired prior to the Closure Date will I get a pro rata refund on the months I have paid for but will not received the service?
We will be in contact with you shortly on the process of how we will refund Members that have paid for their Membership on a fixed period of 12 months and are entitled to a pro rata refund of the months paid but will not receive the service for as GAME Elite is closing. Please check the GAME App and website for further details.
Can I still earn extra GAME Reward points being a Member prior to the Closure Date?
Prior to the Closure Date any extra GAME Reward points earnt and accumulated through being an Elite Member shall remain in your GAME Reward account.
All Elite Members will receive a separate email by 16 July 2024, which will detail the final balance of GAME Reward points they have accumulated through eligible purchases made through GAME stores and online and also the GAME Reward points awarded in accordance with the value guarantee policy as set out at Clause 5 of the GAME Elite Terms and Conditions found here.
More details are set out below in ‘What will happen with Value Guarantee?’
The email will be sent to the email address provided in your GAME Reward account. You can view your always view your current balance on your GAME Reward account online at www.mygame.game.co.uk or via the GAME App.
What will happen with my GAME Reward points if I have purchased my Membership on a monthly basis?
You will still be entitled to receive extra GAME Reward points on eligible purchases in GAME store and online at game.co.uk until the earlier date of either (i) until the date your direct debit payment in July 2024 would have been taken out (unless your direct debit was cancelled in June 2024 in which case the date the direct debit was meant to be taken e.g. if your direct debit payment was scheduled to be taken on 13 June 2024 and it was cancelled prior to this date, then your Membership will end on 12 June 2024 at 23:59 and no further direct debit payments will be taken.) or (ii) 23.59 on 15 July 2024. After which date purchases will not earn you any GAME Reward points. You will still be able to redeem your GAME Reward points up until the Closure Date.
What will happen with my GAME Reward points if I have purchased my Membership on a fixed period of 12 months?
You will still be entitled to receive extra GAME Reward points on eligible purchases in GAME store and online at game.co.uk until the earlier date of either (i) the date on which the Membership automatically expires or; (ii) 23.59 on 15 July 2024. After which date purchases in GAME store and online will not earn you any GAME Reward points. You will still be able to redeem your GAME Reward points up until the Closure Date.
Can I still redeem GAME Reward points prior to the Closure Date on purchases in GAME stores or online?
Yes, at any point prior to the Closure Date you will be entitled to redeem GAME Reward points remaining on your GAME Reward account (with a minimum redemption amount required of 400 GAME Reward points) in GAME stores or online at www.game.co.uk in accordance with the terms and conditions .
What will happen after the Closure Date to any remaining GAME Reward points I have in my GAME Reward account?
You will no longer earn GAME Reward points on purchases made in GAME stores or online following the 15 July 2024.
Any GAME Reward points remaining on your GAME Reward account following the Closure Date shall be reset to zero and the GAME Reward account will be closed, you will no longer be able to access it and you will no longer be able to redeem your GAME Reward points.
WE WOULD STRONGLY URGE YOU TO REDEEM YOUR GAME REWARD POINTS PRIOR TO THE CLOSURE DATE ON PURCHASES IN GAME STORES OR ONLINE TO AVOID DISAPPOINTMENT.
Please be aware that in accordance with the terms and conditions - GAME Reward points have no cash redemption value. GAME Reward points earn the equivalent value of £1.00 for every 400 GAME Reward points earnt. The minimum amount of GAME Reward points that you can redeem against a purchase is 400 points but any number of points above 400 can be redeemed against purchases on a pro-rata basis. Exclusions as set out at the terms and conditions shall apply.
Where can I redeem my GAME Reward points?
GAME Reward points prior to the Closure Date can be redeemed in GAME standalone stores or online at www.game.co.uk
I have used some/all of my GAME Reward points to purchase a product on a pre-order, will my pre-order now be affected by the closure of GAME Reward?
Any pre-order purchases made prior to the Closure Date using GAME Reward points in whole or in part will not be affected. You will still receive your order.
What will happen with my GAME Elite benefits?
As an Elite Member will still be eligible to the GAME monthly product offers to receive additional GAME Reward points as well as the birthday bonus GAME Reward points up to and including the 15 July 2024.
What will happen with Value Guarantee?
Any Elite Members that have held a Membership for 12 consecutive months (either by paying monthly or for a fixed period of 12 consecutive months) will receive a pro-rated number of GAME Reward points based on how long they have held the Membership for. You will receive a final balance of additional GAME Reward points that you have been awarded through Value Guarantee in a separate email.
If you have paid for your Membership for a fixed period of 12 consecutive months:
Example: If you have paid £36.00 for your Membership for 12 months but only used your Membership for a period of 5 months prior to the Membership ending, you would have paid a pro-rated amount of £15.00 for your Membership. If during these 5 months you only acquired £7.00 worth of GAME Reward points, you will be awarded an additional £8.00 worth of GAME Reward points into your GAME Reward account.
If you have paid for your Membership monthly by direct debit:
Example: If you have paid for your Membership monthly by direct debit for a period of 3 months from the month after the last Value Guarantee was paid made (if applicable) and prior to the Membership ending, which amounted to £9.00, but you have only acquired £7.00 worth of GAME Reward points, you will be awarded an additional £2.00 worth of GAME Reward points into your GAME Reward account.
The Value Guarantee amount will be calculated from the date of the last Value Guarantee payment for the previous 12 consecutive months if Value Guarantee will apply based on your GAME Reward points accrued in that period (if applicable).
Will I receive a refund if I purchased a Membership for a fixed period of 12 months?
Any Elite Member who had purchased a fixed term Membership which was to expire following the Closure Date will receive a refund for any remaining months of their Membership they have paid for following the Closure Date .
For example, you paid for a 12 month Membership in January 2024, you will receive a refund for the remaining 5 months following the Closure Date.
What will happen if I wish to return or obtain a refund for a product which I paid for in whole or in part using my GAME Reward points following the Closure Date including products purchased on pre-order?
All returns and refunds are governed by GAME’s return and refund policy found here. For enquires in relation to unwanted or faulty goods purchased please contact our GAME customer team via the help centre.
If you purchased the product online:
GAME shall provide customers that are entitled to a refund an e-voucher to the value of the GAME Reward points they have used to purchase or part purchase the product being refunded. The e-voucher shall be sent to the email address provided when you registered for a GAME account. If the product was part purchased using a credit or debit card the amount paid will be refunded to the card used to pay for the product.
If you purchased the product in-store:
GAME shall provide customers that are entitled to a refund a physical gift card to the value of the GAME Reward points they have used to purchase or part purchase the product. If the product was part purchased using a credit or debit card the amount paid will be refunded to the card used to pay for the product.
What will GAME do with my personal data?
Although GAME Elite is closing we will retain customers' personal data in accordance with the GAME privacy policy as GAME accounts will remain active in order to allow customers to continue to purchase products online through their account. Any personal data processed, managed, used and collected by GAME shall be governed by GAME privacy policy.
If you paid your Membership by direct debit upon closure of GAME Elite our direct debit provider will delete your personal data they have retained in order to process payments.
