If you purchased your GAME Elite Membership (“Membership”) on a monthly basis we will request that our provider cancel direct debit payments from 3 June 2024 so you may or may not have a direct debit payment taken in the month of June 2024 (as it can take our provider up to 14 days in which to action the cancellation request) but from the month of July 2024 and onwards no further payments will be taken and your direct debits will be cancelled.
Your Membership will expire on the day your next monthly direct debit payment would have been taken out. If a payment is taken in June because your direct debit has not been cancelled before the June payment date as it can take our direct debit provider up to 14 days in which to action the cancellation request, your Membership will expire on the earlier date of either (i) the date your direct debit payment in July 2024 would have been taken out or (ii) 23.59 on 15 July 2024.
Any GAME Reward points earned as part of your Membership can be redeemed until 23:59 on 31 July 2024.
I already paid upfront for 12 months
If you purchased a Membership on a fixed period of 12 months your Membership will end on the Closure Date unless it automatically expired prior to the end of the Closure Date.
Any Elite Member who had purchased a fixed term Membership which was to expire following the Closure Date will receive a refund for any remaining months of their Membership they have paid for following the Closure Date .
For example, you paid for a 12 month Membership in January 2024, you will receive a refund for the remaining 5 months following the Closure Date.
