GAME WALLET shall be closing at 23.59 on 20 AUGUST 2024
The ability to add funds and gift cards to your GAME Wallet shall be ending at 23:59 on 17 JULY 2024
As of 23:59 on 20 August 2024 GAME Wallet shall close and customers will no longer be able to use GAME Wallet as a payment method to purchase products in GAME stores or online at game.co.uk.
You will still be able to add GAME gift cards or top-up e-gift cards into your GAME Wallet account however only until 23:59 on 17 July 2024 after which date the ability to add GAME gift cards or top-up e-gift cards through your GAME Wallet account either in GAME stores or online at game.co.uk will be removed from your GAME Wallet online account and on the GAME app.
AFTER 20 AUGUST 2024 YOUR GAME WALLET ACCOUNT WILL BE CLOSED AND YOU WILL NO LONGER BE ABLE TO ACCESS IT. WE WOULD STRONGLY URGE YOU TO SPEND ALL THE CREDIT YOU HAVE IN YOUR GAME WALLET ACCOUNT ON PURCHASES ONLINE PRIOR TO THE CLOSURE DATE.
We understand that this decision shall raise some questions and have answered as many of these as possible below.
QUESTION
ANSWER
When will GAME Wallet close?
GAME Wallet shall close at 23:59 on 20 August 2024 (“Closure Date”) after which you will no longer be able to access your GAME Wallet account either online or through the GAME App or spend any remaining credit balance held in your GAME Wallet account.
Am I able to add GAME gift cards or top-up e-gift cards to my GAME Wallet account before the Closure Date?
Prior to 23:59 on 17 July 2024 (“Top-up Closure Date”) you will be able to continue to add GAME gift cards or top-up e-gift cards to your GAME Wallet account online. Following the Top-Up Closure Date, the ability to add GAME gift cards or top-up e-gift cards to your GAME Wallet to your GAME Wallet account will cease.
Am I able to spend the credit held in my GAME Wallet account prior to the Wallet Closure Date?
Yes, you can continue to make purchases using the credit held in your GAME Wallet account either via the GAME app or online at www.game.co.uk, in accordance with the GAME Wallet terms and conditions found here but only until the Closure Date.
You cannot use your GAME Wallet to buy products where the value of the transaction exceeds the total value held in your GAME Wallet account. Your GAME Wallet account cannot have a negative balance and no credit will be extended to your GAME Wallet account in any circumstances.
GAME Reward points will also continue to be awarded and applied to your GAME Wallet account for purchases online or through the GAME App up in accordance with the GAME Wallet terms and conditions to the 23.59 on 15 July 2024 . Please see the GAME Reward FAQ here for further details.
AFTER 20 AUGUST 2024 YOUR GAME WALLET ACCOUNT WILL BE CLOSED AND YOU WILL NO LONGER BE ABLE TO ACCESS IT. WE WOULD STRONGLY URGE YOU TO SPEND ALL THE CREDIT YOU HAVE IN YOUR GAME WALLET ACCOUNT ON PURCHASES ONLINE PRIOR TO THE CLOSURE DATE.
What will happen if I have a remaining credit balance in my GAME Wallet account after the Closure Date?
The balance in your GAME Wallet account cannot be exchanged or refunded for cash in any format before or after the Closure Date.
You will not receive a refund of any credit remaining on your GAME Wallet account, via a monetary cashback or by way of gift card.
If you do discover you have credit remaining in your GAME Wallet account following the Closure Date, we would advise you to contact GAME customer service.
What will GAME do with my personal data?
Although GAME Wallet is closing we will retain customers personal data in accordance with the GAME privacy policy as customer GAME accounts will remain active in order to allow customers to continue to purchase products online through their account. Any personal data processed, managed, used and collected by GAME shall be governed by GAME privacy policy.
