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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Payments
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Completed Orders
Completed OrdersMy item is damaged
We are sorry to hear your item is damaged.
If your item has been delivered damaged, please get in touch with our Customer Service team within 28 days from the delivery date so we can help you.
Please include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
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Placing Orders
Placing Orders
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Product Info
Product Info
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Completed Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Returns
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Product Support & Aftercare
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Accessory Care
Accessory Care
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Breakdown Care
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Monthly Care
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Pre-owned/Refurbished
Pre-owned/Refurbished
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Store Finder
Store Finder
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Closed Services
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Pre-owned/Refurbished
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My Account
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Getting Started
Getting Started
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Technical Issues
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Getting Started
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Frasers Plus
Frasers Plus
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Frasers Plus
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Complaints & Digital Scams
Complaints & Digital Scams
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Terms & Conditions
Terms & Conditions
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Other Policies
Other Policies
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Privacy and Cookies Policy
Privacy and Cookies Policy
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Complaints & Digital Scams