How can we help you?

If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.

Returns policy overview

• Returns will be eligible for refund only, no exchanges are available for these items
• Items must not be used, worn or washed
• Items must be in original packaging and all tags attached
• Personalised items will not be accepted unless text is incorrect, or the item is faulty
• Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
• Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned

BRAND PARTNER	RETURNS INSTRUCTION
Character World	Please return items to the following address: Character Worlds Brands, Unit 1 Oak Green, Stanley Green Business Estate, Cheadle, SK8 6QL
Digitek	Please return items to the following address: Digitek Trading Ltd (S001 Returns), Unit 3 Rinus Business Park, Darwen, Lancashire, BB3 2QX
IGSM	Please return items to the following address: 1 Dewar Court, Astmoor, Runcom, WA7 1PT
Lassic	Please return items to the following address: Returns Department, Lassic Ltd, Dawson Lane, Bradford, BD4 6HN
Meroncourt	Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG
Rewards & Gifts	Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT
Robbie Toys	Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ