We're a little busier than usual right now, so it's taking us longer to reply. Our Customer Services team are working hard to reply as quickly as possible. Thanks for your patience, and we apologise for the delay.
In August 2024 our website was upgraded. This means there are some changes to what you can see in My Account.
Orders placed from the 20th August 2024 will be shown in your Order History where you will see what was ordered, and you will also be able to track each order.
For orders placed prior on or before 19th August 2024, these were processed on our old website and those orders will not yet appear in My Account. For those orders, we will continue to keep you updated by email as your order progresses, this includes sending you the tracking details so you can learn more about your parcel progress once it's with the courier.
