We're a little busier than usual right now, so it's taking us longer to reply. Our Customer Services team are working hard to reply as quickly as possible. Thanks for your patience, and we apologise for the delay.
We've been made aware that some customer pre-orders have being cancelled in error on 5th September, with customers receiving a cancellation notice by email.
Please be aware; these cancellation emails have been sent in error. Our IT teams are aware of this issue and are currently busy working through resolving this.
We will be sending a further update by email to the affected customers soon.
