We're a little busier than usual right now, so it's taking us longer to reply. Our Customer Services team are working hard to reply as quickly as possible. Thanks for your patience, and we apologise for the delay.
For online orders we keep you updated about the progress of your order by email.
If you’ve not seen any email come through yet, please check your junk or spam folder in case the message was routed there. You could also try searching your email inbox for the email address-
donotreply@game.co.uk – This email address will be used to let you know about your order progress (order processed, order shipped etc.)
download@game.co.uk – This email address will be used to send your digital code, such as when buying digital gifts cards for Playstation or Xbox.
Please note – The above email inboxes are for customer notifications only and cannot be used to contact the customer service team. You can find options on how to contact the Customer Service team by selecting ‘contact us’ on this help centre and then picking the topic you need help with.
