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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
      Why is the item price different to what I was expecting?

      You may be looking at a promotion price that has since expired.

      For online orders, we may occasionally adjust the pricing of items for short term promotions such as daily deals. Such pricing is only available for a brief period of time. To understand when the promotion ends, you can usually see this in the promotion banner on our website or on any promotional emails that you may have received..

      Additionally, please note that some products feature different pricing per size / colour / style etc.

      Please be aware that we cannot retrospectively change or negotiate the pricing of items within your order. We will also not be able to honour promotions that have since expired.

      We make every effort to keep your shopping experience as easy and accurate as possible for you, but if you do experience a problem with item pricing from how a price is displayed on the website compared to what you are seeing during checkout. Please contact us so we can investigate this further.

      For store orders, Our store stock and pricing is managed independently from online stock and pricing. As a result, you will occasionally see different pricing in store if comparing to online. Online and stores are governed by separate Terms and Conditions and as such, we do not offer price matching or negotiate item prices.

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  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Stores & Services
    • Pre-owned/Refurbished
      Pre-owned/Refurbished
    • Store Finder
      Store Finder
    • Closed Services
      Closed Services
  • Product Support & Aftercare
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
  • Financial Services
    • Frasers Plus
      Frasers Plus
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Complaints & Digital Scams
      Complaints & Digital Scams
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

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