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      Why has my pre-order been cancelled? (5th September 2024)

      We have been aware that some customers may have received an email incorrectly advising them that their pre-order has been cancelled. 

      This email was sent on 5th September 2024. 

      Please be advised that this is not the case, and your order will processed as normal nearer the release date. 

      We'll keep you updated by email once your order has been processed and is on the way to you. 

      We apologise for any inconvenience caused.

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    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Stores & Services
    • Pre-owned/Refurbished
      Pre-owned/Refurbished
    • Store Finder
      Store Finder
    • Closed Services
      Closed Services
  • Product Support & Aftercare
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
  • Financial Services
    • Frasers Plus
      Frasers Plus
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Complaints & Digital Scams
      Complaints & Digital Scams
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      Terms & Conditions
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      Other Policies
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      Privacy and Cookies Policy
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