Do you require help setting up your console or device? Please find our interactive guides HERE!
If you are still having trouble, please visit our GAME Tech Support page for further information.
If your order has been shipped using Royal Mail un-tracked service, please allow 5 working days (not including Sundays, National and Bank holidays) from dispatch for UK deliveries, and 21 days for international orders.
For orders shipped via our tracked services, Hermes and DPD, you can use the link below that applies to track your order.
Orders worth £75-£149.99 – Hermes
Orders worth over £150, or with upgraded delivery – DPD
Make sure to contact us within 60 days of dispatch if your order hasn’t arrived. Unfortunately, claims made for lost orders after this time can’t be accepted.
Orders placed before 1pm are usually despatched the same day unless it is a Bank Holiday or Sunday. Orders placed after 1pm will be despatched the next working day.
Please take note of our carriers business/working days.
|Delivery service||Business/ working day|
|Royal Mail||Monday – Saturday|
|Hermes||Monday – Saturday|
|DPD||Monday – Friday|
|Nightline (ROI & Northern Ireland)||Monday – Friday|