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When will I be charged for a pre-order?

Sales are usually charged to your card at the time of despatch but can be taken up to seven days before.

We do however authorise your card for £1 when you place the transaction to ensure you have given us the right details. This money may appear to have been removed from your account but it will be available after a few days once the authorisation has expired.

 

Why can’t I use my gift card towards online pre-orders?

Our gift cards can’t be used towards online pre-orders as we don’t take payment until the week before items are released. You can still use your gift card to pre-order in-store.

 

Extra Trade in Credit – 20/08/2017 to 01/12/2017

Extra Trade in Credit Promotion Terms and Conditions- 20/08/2017 to 01/12/2017

10% extra trade in credit when you purchase any new hardware release
GAME Reward customers get 10% extra trade in credit when you purchase any new hardware release that you have placed a deposit against between 00:01 on 20/08/17 and 23:59 on 01/12/17. Receive 10% extra trade in credit on top of standard in store credit price when you trade-in any hardware products towards any new hardware release at a GAME Retail Limited store and use the credit towards a purchase in the same transaction.

GAME Elite customers get 25% extra trade in credit when you purchase any new hardware release
GAME Elite customers get 25% extra trade in credit when you purchase any new hardware release that you have placed a deposit against between 00:01 on 20/08/17 and 23:59 on 01/12/17. Receive 25% extra trade in credit on top of standard in store credit price when you trade-in any hardware products towards any new hardware release at a GAME Retail Limited store and use the credit towards a purchase in the same transaction. GAME Elite terms and conditions apply.

When will my pre-order arrive?

We aim to get pre-orders with you in time for launch day, however, we can’t control courier delays. Our orders ship up to 5pm the day before release, you will receive a confirmation email when this happens.
 
Orders placed in-store can be collected from the release date, and will be reserved for up to 48 hours. Some of our stores offer a midnight launch, meaning you can get the game as early as possible! Click here to find out more.
 

GAME Tech Support

Do you require help setting up your console or device? Please find our interactive guides HERE!

If you are still having trouble, please visit our GAME Tech Support page for further information.

 

Where is my order?

If your order has been shipped using Royal Mail untracked service, please allow 5 working days (not including Sundays, National and Bank holidays) from dispatch for UK deliveries and 21 days for international orders.
 
For orders shipped via our tracked services, Hermes and DPD, you can use the link below that applies to track your order.
 
Orders worth £75-£149.99 – Hermes
 
Orders worth over £150, or with upgraded delivery – DPD