If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.
Returns policy overview
- Returns will be eligible for refund only, no exchanges are available for these items
- Items must not be used, worn or washed
- Items must be in original packaging and all tags attached
- Personalised items will not be accepted unless text is incorrect, or the item is faulty
- Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
- Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
Select a Brand Partner:
Character World
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Character World Brands,
Unit 1 Oak Green,
Stanley Green Business Estate,
Cheadle, SK8 6QL
Digitek Trading
Important Information
Please ensure to complete and include the returns form in your parcel
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Digitek Trading Ltd,
S001 Returns,
Unit 3 Rinus Business Park,
Darwen,
Lancashire, BB3 2QX
IGSM
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
1 Dewar Court,
Astmoor,
Runcorn, WA7 1PT
Luceco
Important Information
Items must be re-packed in the original packaging
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Luceco UK Ltd,
Stafford Park 1,
Telford,
Shropshire, TF3 3BD
Meroncourt
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Meron Court Europe,
Unit 2A,
Portland Industrial Estate,
Arlesey,
Bedfordshire, SG15 6SG