Returns
- Can I exchange an online order? In the event you change your mind, you can return an online item for a full refund only. We cannot exchange goods pur...
- Extended Christmas Returns Policy We’ve extended our usual returns timeframe to give customers peace of mind when shopping during the festive period. F...
- Can I return an online order to a store? Stores are only able to accept and process returns for items that were bought from stores.For returning items ordered...
- The store staff refused my faulty item return All returns are inspected once received, this includes if you believe one of your items may have a manufacturing faul...
- I've lost my store receipt If you no longer have your receipt for any reason, the store team may be able to reissue it for you.To check this, yo...
- Return an item bought online, shipped from a Brand Partner You have 28 daysto return your item You will need to pay for the returns postage Once returned, allow14 days t...
Refunds
- I can't see a refund on my bank statement Please allow 7 days for the refund to appear in your bank account.
- Why do I receive a credit note when returning Store orders? We have different terms and policies for shopping in store compared to shopping online.Unwanted items can be returned...
- When will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...
- How will I receive a refund? For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You shou...