Delivery FAQ's
- Essential Maintenance - from 27th July We're currently making some important system changes.For the next few days you may notice some disruption and some of...
- Where is my order? 1 - Check your estimated delivery dateYou’ll see your estimated delivery date on the emails we send to you. This date...
- Click & Collect Voucher As a thank you for using our Click & Collect delivery service, and if your order value is £100 or more (excluding del...
- Click & Collect Exceptions Click and Collect is available for most orders but not for all, and this can be for a number of reasons;the item orde...
- Customs charges and import duties If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These cha...
- Tracking delivery You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, ...
- What will happen if I am not in when the parcel is delivered? For most deliveries the carrier will give you advanced notice by sending you email or text messages, keeping you upda...
- Why is my order late? We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases,...
- Why is my order not showing in My Account? In August 2024 our website was upgraded. This means there are some changes to what you can see in My Account. Orders ...
- Order Confirmation Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and deliv...
- Why has my order/item returned to sender? Our delivery partners will attempt to deliver your order three times. Sometimes there might be problems finding or ac...
- I haven’t received any emails about my order? We are currently seeing a high volume of customer orders being placed, this is introducing a slight delay with the or...
- My parcel shows as delivered, but I've not received it Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a ...