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      PARTNER PROGRAM PRODUCT TERMS

      If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.

      Returns policy overview

      • Returns will be eligible for refund only, no exchanges are available for these items
      • Items must not be used, worn or washed
      • Items must be in original packaging and all tags attached
      • Personalised items will not be accepted unless text is incorrect, or the item is faulty
      • Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
      • Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned

      Select a Brand Partner:

       Character World 

      Important Information
      Please read the terms before returning items

      Returns Instructions
      Pack securely and send via tracked mail

      Returns Address
      Character World Brands,
      Unit 1 Oak Green,
      Stanley Green Business Estate,
      Cheadle, SK8 6QL

       Digitek Trading  

      Important Information
      Please ensure to complete and include the returns form in your parcel

      Returns Instructions
      Pack securely and send via tracked mail

      Returns Address
      Digitek Trading Ltd,
      S001 Returns,
      Unit 3 Rinus Business Park,
      Darwen,
      Lancashire, BB3 2QX

       IGSM

      Important Information
      Please read the terms before returning items

      Returns Instructions
      Pack securely and send via tracked mail

      Returns Address
      1 Dewar Court,
      Astmoor,
      Runcorn, WA7 1PT

       Luceco  

      Important Information
      Items must be re-packed in the original packaging

      Returns Instructions
      Pack securely and send via tracked mail

      Returns Address
      Luceco UK Ltd,
      Stafford Park 1,
      Telford,
      Shropshire, TF3 3BD

       Meroncourt 

      Important Information
      Please read the terms before returning items

      Returns Instructions
      Pack securely and send via tracked mail

      Returns Address
      Meron Court Europe,
      Unit 2A,
      Portland Industrial Estate,
      Arlesey,
      Bedfordshire, SG15 6SG

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