If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.
Returns policy overview
Returns will be eligible for refund only, no exchanges are available for these items
Items must not be used, worn or washed
Items must be in original packaging and all tags attached
Personalised items will not be accepted unless text is incorrect, or the item is faulty
Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
BRAND PARTNER
RETURNS INSTRUCTION
Character World
Please return items to the following address: Character Worlds Brands, Unit 1 Oak Green, Stanley Green Business Estate, Cheadle, SK8 6QL
Digitek
Please return items to the following address: Digitek Trading Ltd (S001 Returns), Unit 3 Rinus Business Park, Darwen, Lancashire, BB3 2QX
IGSM
Please return items to the following address: 1 Dewar Court, Astmoor, Runcom, WA7 1PT
Lassic
Please return items to the following address: Returns Department, Lassic Ltd, Dawson Lane, Bradford, BD4 6HN
Meroncourt
Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG
Rewards & Gifts
Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT
Robbie Toys
Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ
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