If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.
Returns policy overview
Returns will be eligible for refund only, no exchanges are available for these items
Items must not be used, worn or washed
Items must be in original packaging and all tags attached
Personalised items will not be accepted unless text is incorrect, or the item is faulty
Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
Select a Brand Partner:
Character World
Important Information Please read the terms before returning items
Returns Instructions Pack securely and send via tracked mail
Returns Address Character World Brands, Unit 1 Oak Green, Stanley Green Business Estate, Cheadle, SK8 6QL
Digitek Trading
Important Information Please ensure to complete and include the returns form in your parcel
Returns Instructions Pack securely and send via tracked mail
Returns Address Digitek Trading Ltd, S001 Returns, Unit 3 Rinus Business Park, Darwen, Lancashire, BB3 2QX
IGSM
Important Information Please read the terms before returning items
Returns Instructions Pack securely and send via tracked mail
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