Completed Orders
- I'm missing an item from my order We’re sorry there’s items missing in your order.Before contacting our Customer Service team, please make sure to chec...
- My item is incomplete or missing parts If your item has not arrived in a complete condition:For orders placed online - Please contact our Customer Service t...
- My item is faulty If you've identified a fault with an item you ordered:For orders placed online - please contact our Customer Service ...
- I haven’t received my gift card Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.If you still can’...
- How can I get a VAT receipt? VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed'...
- I'm trying to return my order, but it's saying my order isn't found We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error...
Product Info
- Why is the item price different to what I was expecting? You may be looking at a promotion price that has since expired.For online orders, we may occasionally adjust the pric...
- Product Information Most of our product information can be found on our website, when viewing the product page. This includes the images ...
- Is there a limit to how many products I can buy? If you are buying large quantities of one particular product or we are running low on the product that you are trying...
- Item out of stock? We keep our website as up to date as possible with our latest stock. If you can’t find the item you’re looking for we...
Placing Orders
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- Where do I find my voucher code and pin? eVoucherIf you are using an eVoucher the code and pin can be found in the grey box in the email received. It will loo...
- I'm experiencing problems with my gift card or eVoucher If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:Gift cards and...
- Payment issues If you are getting error messages when making a payment using a card, please check the following:The address register...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...