Placing Orders
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- Where do I find my voucher code and pin? eVoucherIf you are using an eVoucher the code and pin can be found in the grey box in the email received. It will loo...
- I'm experiencing problems with my gift card or eVoucher If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:Gift cards and...
- Payment issues If you are getting error messages when making a payment using a card, please check the following:The address register...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- Can I use my credit note online and in store? Yes, credit notes can be used in UK branches of our stores as well as online, but only for the retailer where your cr...
- Can I use my gift card online and in store? Yes, Gift cards and eVouchers can be used in UK branches of our stores as well as online, but only for the retailer w...
- What payment options are accepted? We accept most well known payment methods:Apple PayGift CardsMaestroMastercardPayPalVISAVISA DebitFrasers+The Payment...
- How can I cancel or amend a pre-order? To enquire about cancelling your pre-order, please contact our Customer Service team.It is not possible to amend or m...
- Apply Gift Card, eVoucher or Credit Note Select the items you wish to purchase and proceed to the checkout as normal. When in the payment stage of checkout y...