Completed Orders
- I'm missing an item from my order We’re sorry there’s items missing in your order.Before contacting our Customer Service team, please make sure to chec...
- My item is incomplete or missing parts If your item has not arrived in a complete condition:For orders placed online - Please contact our Customer Service t...
- My item is faulty If you've identified a fault with an item you ordered:For orders placed online - please contact our Customer Service ...
- I haven’t received my gift card Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.If you still can’...
- How can I get a VAT receipt? VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed'...
- I'm trying to return my order, but it's saying my order isn't found We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error...
- When will I receive my pre order? Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change...
- I've received the wrong item If the item you received differs to what you ordered or expectedFor orders placed online - Please contact our Custome...
- Why has my order or item been cancelled? Sorry your order or item(s) have been cancelled.If the item(s) you've ordered are out of stock at the time of packing...