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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Payments
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Completed Orders
Completed OrdersWrong/Faulty item received
We’re sorry to hear there are issues with your order.
Please contact our Customer Service team within 28 days from the delivery date with full details of the wrong item that you've received and we will investigate this for you.
When contacting us, please also provide a clear image showing the tags and product code to show our Customer Service team the wrong item so we can better help you.
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Placing Orders
Placing Orders
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Product Info
Product Info
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Completed Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Returns
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Product Support & Aftercare
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Accessory Care
Accessory Care
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Breakdown Care
Breakdown Care
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Monthly Care
Monthly Care
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Accessory Care
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Stores & Services
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Pre-owned/Refurbished
Pre-owned/Refurbished
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Store Finder
Store Finder
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Closed Services
Closed Services
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Pre-owned/Refurbished
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Financial Services
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Frasers Plus
Frasers Plus
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Frasers Plus
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Site Policies
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Complaints & Digital Scams
Complaints & Digital Scams
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Terms & Conditions
Terms & Conditions
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Other Policies
Other Policies
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Privacy and Cookies Policy
Privacy and Cookies Policy
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Complaints & Digital Scams