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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Payments
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Completed Orders
Completed Orders
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Placing Orders
Placing OrdersCan I cancel or make changes to my order?
Once you've placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
Unfortunately we are unable to add or remove items, change colours or sizes, change delivery address, delivery options or the email address on the order.
If you've changed your mind and no longer need the item, please arrange the for the item to returned once received. Or if you're wanting to order something else, you will need to place a separate order in the usual way.
If you wish to notify us of your cancellation request, please complete a cancellation form and submit this by using the Contact Us button and submit a ticket to our Customer Services team.
If your order already has been processed following your form being submitted, our customer services team will advise on how to return your order.
Please note: for items already delivered, these are unable to be cancelled, and you will have to follow our returns process to receive a refund.
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Product Info
Product Info
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Completed Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Returns
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Stores & Services
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Pre-owned/Refurbished
Pre-owned/Refurbished
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Store Finder
Store Finder
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Closed Services
Closed Services
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Pre-owned/Refurbished
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Product Support & Aftercare
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Accessory Care
Accessory Care
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Breakdown Care
Breakdown Care
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Monthly Care
Monthly Care
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Accessory Care
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Financial Services
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Frasers Plus
Frasers Plus
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Frasers Plus
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Site Policies
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Complaints & Digital Scams
Complaints & Digital Scams
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Terms & Conditions
Terms & Conditions
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Other Policies
Other Policies
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Privacy and Cookies Policy
Privacy and Cookies Policy
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Complaints & Digital Scams