We're a little busier than usual right now, so it's taking us longer to reply. Our Customer Services team are working hard to reply as quickly as possible. Thanks for your patience, and we apologise for the delay.
Once you've placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
Unfortunately we are unable to add or remove items, change colours or sizes, change delivery address, delivery options or the email address on the order.
If you've changed your mind and no longer need the item, please arrange the for the item to returned once received. Or if you're wanting to order something else, you will need to place a separate order in the usual way.
If you wish to notify us of your cancellation request, please complete a cancellation form and submit this by using the Contact Us button and submit a ticket to our Customer Services team.
If your order already has been processed following your form being submitted, our customer services team will advise on how to return your order.
Please note: for items already delivered, these are unable to be cancelled, and you will have to follow our returns process to receive a refund.
